Senior Title Officer
2 weeks ago
Company Overview
FCT is a leading provider of title insurance, default solutions and other real estate related products and services in Canada.
We are committed to the success of each employee and offer a dynamic work environment that fosters collaboration, innovation and growth.
Estimated Salary: $60,000 - $80,000 per year
Job Description
As a Senior Title Officer, you will be responsible for providing exceptional customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes.
You will develop internal and external partnerships to enhance overall customer service experience.
- Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes.
- Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying Underwriting Guidelines, as applicable, to all files.
- Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
- Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements
- Accountable for maintaining up to date knowledge on all corporate and lender policies and procedures and apply as applicable.
- Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements.
- Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing.
- Action Lender Reports as required.
Required Skills and Qualifications
To be successful in this role, you will need:
- Graduate of a law clerk/legal admin program or equivalent experience is required.
- Minimum of 6 months experience with the end to end real estate transaction cycle.
- Exceptional phone manner with strong communications and interpersonal skills.
- Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
- Strong understanding of basic mathematic principles.
- Detail oriented and proven ability to multi-task in a fast paced environment.
- Ability to exercise good judgment in protecting confidential information.
- Intermediate computer skills in MS Office and Outlook.
Benefits
We offer a comprehensive benefits package, including virtual healthcare and an Employee & Family Assistance Program.
Other benefits include:
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
Why Choose FCT?
We empower each employee to be great and drive results through mentoring, innovative tools and various programs that engage and reward.
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