Title Operations Specialist
2 weeks ago
About the Role
FCT is seeking a Title Officer to join our team. In this role, you will be responsible for providing superior customer service to our clients, developing internal and external partnerships, and ensuring the accuracy of title searches.
Key Responsibilities
- Provide customer service to clients via portal, email, and phone, responding to inquiries within specified timeframes.
- Develop partnerships with internal and external stakeholders to enhance the customer service experience.
- Read and understand title searches from multiple provinces, making necessary amendments to internal records and applying underwriting guidelines as applicable.
- Manage title discrepancies with lender representatives, issuing commitments to insure within corporate policies and guidelines.
- Accountable for maintaining up-to-date knowledge of corporate and lender policies and procedures, applying them as applicable.
- Prepare documents, such as mortgage document packages and title change documents, according to lender program requirements.
- Request and review payout statements from other financial institutions, calculating penalties, per diems, and payout amounts due on closing.
- Action lender reports as required.
Requirements
- Graduate of a law clerk/legal admin program or equivalent experience.
- Minimum of 6 months experience with the end-to-end real estate transaction cycle.
- Exceptional phone manner, strong communications and interpersonal skills.
- Proven ability to problem-solve and prioritize issues, with strong attention to detail and ability to manage competing priorities.
- Strong understanding of basic mathematical principles.
- Detail-oriented, with the ability to multitask in a fast-paced environment.
- Ability to exercise good judgment in protecting confidential information.
- Intermediate computer skills in MS Office and Outlook.
About FCT
FCT is an award-winning organization that empowers each employee to be great and drive results. We offer comprehensive benefits, a group retirement savings plan, paid holidays, and generous paid time off. Join us as we continue to do exciting work and make a big impact on our colleagues, customers, and communities.
Thank you for considering FCT. We look forward to meeting you.
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