Property Security and Operations Manager

2 weeks ago

Toronto, Ontario, Canada The Hazelton Hotel Full time

The Hazelton Hotel Toronto is a luxurious five-star hotel located in the heart of fashionable Yorkville, offering oversized accommodations designed by internationally renowned designers Yabu Pushelberg. We are seeking a highly responsible and reliable Property Security and Operations Manager to join our team.

Job Summary

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience. As a Property Security and Operations Manager, you will be responsible for maintaining the safety and security of our employees, residents, guests, and property. This includes performing security rounds, maintaining communication with Guest Services, recording discrepancies, and protecting property from unauthorized access.

Responsibilities
  • Perform security patrols to ensure employee, resident, guest, and building safety.
  • Maintain communication with Guest Services to provide and receive information on problems requiring investigation.
  • Record discrepancies observed during security patrols.
  • Protect property from admission of undesirables and others not conducting legitimate business within the premises.
  • Respond to hotel staff, guest, and resident requests for assistance.
  • Respond to medical emergency calls and provide basic first aid and/or cardiopulmonary resuscitation in accordance with local medical protocols.
  • Responsible for Building Fire Safety, conducting Fire Drills, and maintaining Emergency Evacuation Plans. Respond to fire alarms and assist where needed.
  • Respond to emergencies, complaints, and requests for assistance in accordance with departmental and hotel policies and procedures.
  • Provide assistance to all scenes or liaise with outside agencies to ensure that assistance is received.
  • Provide reports through written documentation of all incidents, events, and actions taken during the course of a shift.
  • Responsible for the closed-circuit camera system and supplying evidence/footage as required.
  • Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
  • Be 'on call' for emergency situations.
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
  • Issue badges to contractors and record onsite visits.
  • Contact relevant departments to arrange the transfer of goods to their final location within the same day.
  • Record in the Receiving Log all incoming goods and issue a record at the end of the day.
Back of House and Loading Dock Operations
  • Reconcile relevant purchase orders (PO's) upon delivery of goods at the loading dock area.
  • Manage all loading dock operations.
  • Oversee full property and radius traffic and operation.
  • Office to be located at the Loading Dock area.
Qualifications
  • Must Possess valid Ontario Private Security and Investigative Services Licence.
  • Excellent written and communication skills in English – second language an asset.
  • Previous experience is an asset.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must possess valid driver's license – registered in Ontario (full G level) and must obtain and present up-to-date Driver's Abstract free of any serious demerit points.
  • Ability to drive both Standard and Automatic vehicles required.
  • Professional appearance and attitude.
  • Prior customer service experience required.
  • Security, CPR & First Aid certification required.

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