Training Manager

7 days ago

Toronto, Ontario, Canada Restaurant Brands International Inc Full time

About Restaurant Brands International:

Restaurant Brands International Inc. is a leading quick service restaurant company with a global presence. Its portfolio includes iconic brands like Tim Hortons, Burger King, Popeyes, and Firehouse Subs. The company is committed to sustainability and community development through its Restaurant Brands for Good framework.

Job Summary:

The Manager, Operations Training will lead the management of the Learning Management System and create engaging training content for restaurant team members and managers. This role requires collaboration with cross-functional teams to ensure accurate and timely deployment of training materials.

Key Responsibilities:

  • Develop eLearning modules for onboarding and ongoing training, including launches and changes for national programs, products, and procedures.
  • Manage the Learning Management System, including design, user experience, troubleshooting, and resource deployment.
  • Write and review scripts and eLearning content aligned with key stakeholders and subject matter experts.
  • Conduct needs analysis to determine effective training approaches.
  • Champion the training process to ensure timely delivery of materials to restaurant teams.
  • Work with vendors and partners to deliver cost-effective training solutions.
  • Collaborate with cross-functional teams to ensure correct intake of information and approval across stakeholders.

Qualifications:

  • 2+ years of experience in communication, training, or operations, with a background in hospitality a plus.
  • University degree in communications, business, education, or a related field.
  • Excellent oral and written communication skills.
  • Experience in instructional design, creating training content, or communication.
  • Ability to establish relationships, work collaboratively, and analyze information to prescribe effective training solutions.

Benefits:

  • Pension matching.
  • Health benefits, including medical and dental.
  • Short- and long-term disability.
  • Comprehensive global paid parental leave.
  • Telehealth.
  • Employee Assistance Program.
  • Discounted Gym Memberships.

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