Technical Assistance Expert

2 weeks ago


Québec, Quebec, Canada beBee Professionals Full time

**Job Summary**

beBee Professionals is seeking a highly skilled IT Support Specialist to provide technical assistance to our customers. The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong customer service orientation.

**Key Responsibilities**

  • Provide technical assistance to customers via phone, email, or chat
  • Troubleshoot hardware and software issues
  • Respond to customer inquiries and provide technical advice
  • Work collaboratively with internal teams to resolve technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends

**Requirements**

  • Bachelor's degree in Computer Science or a related field
  • At least two years of experience in a customer service role
  • Knowledge of computer hardware and software
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to troubleshoot and resolve technical issues

**What We Offer**

  • Competitive salary and benefits package
  • Health and dental insurance
  • Vacation time
  • 401(k) plan


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