Technical Assistance Expert
2 weeks ago
**Job Summary**
beBee Professionals is seeking a highly skilled IT Support Specialist to provide technical assistance to our customers. The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong customer service orientation.
**Key Responsibilities**
- Provide technical assistance to customers via phone, email, or chat
- Troubleshoot hardware and software issues
- Respond to customer inquiries and provide technical advice
- Work collaboratively with internal teams to resolve technical issues
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
**Requirements**
- Bachelor's degree in Computer Science or a related field
- At least two years of experience in a customer service role
- Knowledge of computer hardware and software
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to troubleshoot and resolve technical issues
**What We Offer**
- Competitive salary and benefits package
- Health and dental insurance
- Vacation time
- 401(k) plan
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