Unit Manager Legal Claims Support Specialist

3 weeks ago


Edmonton, Alberta, Canada Intact Financial Corporation Full time
About the Role

We're seeking a highly skilled Unit Manager, Legal Claims Support, to join our dynamic team. As a key member of our organization, you will be responsible for overseeing the day-to-day responsibilities of the Law Clerks, Legal Assistants, and Administrative Support members.

Key Responsibilities:
  • Establish and communicate clear performance objectives for your team and continually measure progress on attainment of these objectives.
  • Ensure a high level of employee engagement by monitoring overall engagement and creating and executing engagement action plans.
  • Assess strengths and areas of opportunity for your team and provide recommendations for improvement.
  • Provide regular and ongoing feedback, mentoring, and coaching to your team.
  • Identify key talent and provide developmental opportunities for optimization and engagement.
  • Lead the recruitment process, including interviewing and selecting candidates, and onboarding new employees.
  • Facilitate regular team meetings, one-on-ones, and huddles to ensure two-way flow of information.
  • Assist your team in understanding and applying policies, procedures, and theories.
  • Drive change while maintaining effective communication to inform your team of new initiatives, processes, and workflows.
  • Plan and implement office systems and organize office operations and procedures.
  • Partner with HR to lead the recruitment process and onboarding of new employees.
  • Participate in project-based tasks assigned by Director and/or VP Legal Claims.
  • Compile and analyze statistics and reports while monitoring and predicting legal trends.
Requirements:
  • University degree or college diploma in a relevant discipline (legal, paralegal, or management) or equivalent education combined with relevant work experience.
  • Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.
  • Minimum of two years of management experience or equivalent relevant experience.
  • Proven and effective communication and interpersonal skills to develop and foster favorable relationships.
  • Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
  • Proven project management skills, including planning, leading, and successfully executing projects.
  • Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
  • Experience leading a large team, including establishing and measuring performance, providing open and honest feedback, and maintaining employee engagement.
What We Offer

As a permanent member of our team, you can expect:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • The possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.



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