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Customer Success Operations Specialist
2 months ago
This role will report to the Manager, Customer Success and will have a wide range of duties, all of which are in the spirit of ensuring program success by streamlining operations and improving processes for our Digital Solution Strategy (DSS) team.
Key Responsibilities:- Renewal and Operational Efficiency: Support the sales team in securing renewals and meeting targets for DSS clients by leveraging scalable outreach strategies.
- Process Improvement: Identify areas of improvement within existing processes and implement solutions to enhance efficiency and effectiveness.
- Workflow Optimization: Develop and optimize workflows, tools, and systems to streamline operations and support the team in delivering excellent customer service.
- Customer Data Analysis: Analyze customer data to identify trends, insights, and opportunities for improvement.
- Scalable Processes: Design and implement scalable processes and solutions to support the growing needs of the business and the customer success team.
- Process Digitization: Lead initiatives to digitize and automate manual processes, enhancing the team's ability to manage a larger customer base effectively.
- Training and Development: Support the team by providing training and development opportunities focused on operational excellence and best practices.
- Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
- Knowledge and Skills: Working knowledge of consultative customer management and/or project management roles; experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
- Technical Skills: Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis.
We believe that you and your family's well-being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
