Customer Success Specialist

2 months ago

Ottawa, Ontario, Canada Fastenal Full time

Job Summary:

We are seeking a highly motivated and results-driven Sales Associate to join our team at Fastenal. As a Sales Associate, you will play a critical role in driving business growth and customer satisfaction by developing and maintaining strong relationships with our customers.

Key Responsibilities:

  • Support business-to-business (B2B) sales and customer service activities
  • Provide value to customers through a consultative sales approach
  • Develop new and grow existing relationships from leads, referrals, and prospecting
  • Coordinate resources to respond to customer service needs
  • Perform local sales calls, driving a company vehicle to customer sites
  • Perform other duties as needed to ensure branch success

Requirements:

  • Possess a current full G valid driver's license issued in the country where the job is located, as well as the ability to meet our driving record requirements to use a company vehicle, as needed
  • 18 years of age or older, due to the nature of work
  • Possess or are working towards a degree in Business, Sales, Marketing, Supply Chain, Operations, Management, or related field of study, or have customer service or industry-related work experience
  • Excellent written and oral communication skills
  • Proficient computer skills
  • Exhibit strong aptitude for sales and a desire to sell
  • Highly motivated, self-directed, and customer service-oriented
  • Demonstrate strong math aptitude, attention to detail, and sense of urgency
  • Demonstrate strong organization, planning, and prioritizing abilities
  • Exhibit strong problem-solving, deductive reasoning, and decision-making skills
  • Demonstrate our core values of ambition, innovation, integrity, and teamwork
  • Lift, slide, carry, and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
  • Pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY)

Training & Development:

Our mission within Fastenal's School of Business is to collaboratively maximize the potential of each employee by consistently providing efficient, effective, and engaging learning opportunities to drive improved work performance. The experience includes on-the-job, online, instructor-led classroom, and virtual trainings, which will equip you with the knowledge, skills, and strategies to be successful in your role and grow with the company.

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