Amazon Sr. Staffing Administrator

2 weeks ago

New Westminster, British Columbia, Canada Amazon Canada Fulfillment Services, ULC Full time

About the Role

We are seeking a highly skilled Sr. Staffing Administrator to join our Workforce Staffing team at Amazon Canada Fulfillment Services, ULC. As a Sr. Staffing Administrator, you will play a critical role in ensuring that our candidates and stakeholders experience the highest level of Customer Obsession.

Key Responsibilities

  • Serves as the lead to pre-plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time.
  • Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders.
  • Ensures 100% compliance for work authorization documentation for associates.
  • Consults with applicants on the best match for their desired position and available opportunities in the area.
  • Guides applicants through the hiring process in accordance with Amazon's policies and procedures.
  • Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo.
  • Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE.
  • Initiates Candidate onboarding and matching them to the proper requisition.
  • Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having technology issues, or assistance with any other concerns.
  • Partners with Staffing Manager to support community groups such as workforce development agencies or local community colleges to leverage grassroots sourcing channels to develop talent communities to fill positions.
  • Contacts candidates with cleared contingencies in order to eliminate risk of not meeting labor orders.
  • Ensures all documents are scanned into the digital file management system.
  • Trains Sr. Staffing Administrators, Staffing Administrators, and Staffing Ambassadors on best practices and ensure standard work is followed.
  • Maintains confidentiality on candidate sensitive topics.
  • Tracks and maintains statistics on effectiveness of Recruitment through weekly reports on recruiting data for presentation to HR leadership and business partners.
  • Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Transports NHE supplies and materials to/from off-site hiring events.
  • Sr. Staffing Administrators are required to work a flexible schedule. This means a varying shifts to include evenings and weekends in multiple sites. Overtime may also be required to support the needs of the business.
  • Local travel up to 75% required.
  • National travel up to 10% of the time.

Requirements

  • Bachelor's degree or equivalent, or experience in a professional field or military.
  • 2+ years' experience in a fast-paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.
  • Intermediate to advanced level proficiency with Microsoft Office (Word, Excel, PowerPoint) required as well as tech understanding of other platforms.

Preferred Qualifications

  • 3+ years of experience in a fast-paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field, with a minimum of one-year experience in HR/staffing.
  • Experience with Applicant Tracking Systems or other tracking and reporting systems.
  • Exceptionally strong interpersonal verbal/written skills.
  • Ability to work with very diverse groups of people at all levels of authority.
  • Flexibility and adaptability in dealing with rapidly changing priorities and demands, including daily work location and business line support.
  • Ability to work in a complex organization that is fast-paced and constantly changing to meet current challenges. This position must function in this environment on a daily basis and react quickly to meet pressing needs.
  • Must be analytical, have strong initiative and the ability to work independently with minimal direction/supervision.
  • Excellent problem-solving skills and the ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail.
  • Bilingual written/speaking is desirable.
  • Technical coding skills is a plus.

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