Ski and Snowboard Repair Specialist
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Ski and Snowboard Repair Technician to join our team at Resorts of the Canadian Rockies. As a key member of our repair team, you will be responsible for ensuring the highest quality repairs and maintenance of our ski and snowboard equipment.
Key Responsibilities:
- Oversee procedures for repair shop products and services, including ski/snowboard tuning, major repairs, and machinery maintenance.
- Advocate for health and safety, ensuring a clean and safe working environment.
- Conduct ongoing training with repair shop staff to ensure consistent, quality repairs and service.
- Supervise repair staff to ensure high levels of efficiency and output with an emphasis on guest service and sales.
- Assist in staff scheduling, orientation, training, and delegation of tasks.
- Provide an exceptional level of customer service through direct interaction, sales, and service.
- Assist guests with sizing and fitting of appropriate rental equipment for comfort and safety.
- Manage labor costs by assigning tasks and setting schedules for employees.
- Maintain inventory of shop tools and supplies.
- Maintain rental equipment and track maintenance history for gear.
- Ensure documentation for repairs is properly and completely processed, filed, and archived.
Requirements:
- Extensive experience with tuning and major repair of ski and snowboard equipment.
- Familiarity with Wintersteiger machine operation, including base grinder, stone grinder, and ceramic disk edge finisher.
- Basic knowledge of outdoor equipment, recreation, ski, or related retail shops.
- Experience with ski and snowboard rentals, including waiver delivery and describing safe use of equipment.
- Proficiency in MS Office (Word, Excel, and Outlook) and Point of Sale (POS) applications.
- Previous experience effectively managing or supervising a team.
- Passion for mountain culture, skiing/snowboarding, and the resort environment.
What We Offer:
- A staff season's pass for Kicking Horse Mountain Resort.
- Deals available to access other ski resorts.
- A competitive wage with seasonal accident insurance.
- Discounts on food, retail, rental, lesson, hotels, friends & family tickets, and more.
- Ride breaks.
- Pro deals.
- Staff events.
- An amazing work environment – meet great people who share a passion for the mountain lifestyle.
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