Product Manager Building Services

6 days ago

Lively, Canada Komatsu Full time

Job Overview

Reports to: General Manager, Hardrock North America
Shift: 5 x 2 – Monday to Friday
Location: Sudbury, Ontario
Percentage of Travel: 50% - 75%

Key Job Responsibilities

  • Develop and execute strategic plans to increase the presence of underground equipment in North America, with the goal of supporting and building a cost-effective and profitable local business and end-user engagement.
  • Develop and execute marketing strategies for the Underground Hardrock product lines, focusing on Drills, Bolters, Rockdrills, and Retrofits.
  • Liaise with technical product support, engineering personnel, account managers, and third-party dealers to ensure seamless product delivery and customer satisfaction.
  • Advise on technical issues, potential solutions, or product enhancements to mitigate negative impacts and improve overall product performance.
  • Maintain and grow relationships with existing and new customers, as well as EPCM's, to drive sales growth and market share expansion.
  • Work closely with the sales team to ensure the highest level of customer satisfaction and drive business growth.
  • Develop and present technical and commercial proposals to existing and prospective customers to drive sales and revenue growth.
  • Participate in the development of white papers and speaking opportunities to establish industry expertise and thought leadership.
  • Conduct market research, competitive intelligence efforts, and lead cross-functional teams to develop product sales strategies and ensure market-driven product direction.
  • Presentation of new product line developments to existing and new customers to drive sales and revenue growth.
  • Set and support the direction for new product development initiatives from project launch to commercialization throughout North America.
  • Conduct audits and undertake on-site condition assessments of products to ensure quality and performance.
  • Understand and anticipate the differing personalities of customers and adapt to their needs to drive sales growth and customer satisfaction.

Qualifications/Requirements

  • Trade or engineering qualification, or extensive prior product and technical training within a similar role; credible knowledge (through work experience and training) of heavy equipment maintenance.
  • Ability to work with minimal supervision and make independent decisions.
  • 5+ years of experience in underground mining, with product and solution sales and commercial experience.
  • Full understanding of site safety and environmental protocols.
  • Demonstrated customer management experience and ability to build strong relationships with customers.
  • Demonstrated experience in preparing and presenting proposals, and RFQ management.
  • Project coordination experience and ability to conceptualize and plan a scope of work.
  • Excellent communication and public speaking skills.
  • Computer literacy in Microsoft Office suite (Salesforce knowledge an advantage).
  • Technical competence related to the operation and maintenance of heavy equipment is vital.

Additional Information

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive business results and create a better future every day for our diverse employees, global consumers, partners, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples in Canada. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

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