Credit and Collections Specialist

3 weeks ago

Calgary, Alberta, Canada HSE Integrated Full time
Job Title: Credit & Collections Analyst

Description

HSE Integrated is seeking a skilled Credit & Collections Analyst to join our team at our head office in Calgary. As a key member of our accounting team, you will collaborate with colleagues to ensure that all Credit & Accounts Receivable processes are followed to mitigate credit risks. This role is responsible for applying the credit policy, maintaining integrity and client confidentiality, and ensuring the effective and timely resolution of issues with internal and external stakeholders.

Duties & Responsibilities

  • Develop and implement strategies to promote prompt payment from customers, analyzing client payment processes and identifying areas for improvement.
  • Analyze and support credit approval and review processes, approving credit limits up to $5,000 and initiating limits over $5,000 as per the Director of Accounting's approval.
  • Conduct thorough account research and analysis to identify potential issues and develop effective solutions.
  • Escalate complex issues to senior management and collaborate with internal stakeholders to develop and implement action plans.
  • Assist with special projects as requested by management.
  • Develop and maintain strong relationships with key internal and external client contacts, positioning yourself as a trusted resource for credit and collection matters.
  • Communicate effectively with clients via phone, email, and mail regarding billing matters and coordinate with sales or operations teams to facilitate resolution.
  • Proactively review accounts receivable aging status and follow up with customers to resolve outstanding accounts, engaging with management on any issues encountered.
  • Responsible for daily cash application and reporting for period ends.

Required Qualifications

  • 3-5 years of experience in a similar role, preferably in a small to mid-sized organization with exposure to Canada's energy sector.
  • A credit specialization (FCI or CCP) completed or in progress would be an asset.
  • Ability to adapt to a dynamic and fast-paced work environment.
  • Excellent organization and time management skills.
  • Ability to work independently and manage multiple priorities.
  • Positive and enthusiastic demeanor with a passion for customer service.
  • Commitment to results.
  • Excellent oral and written communication abilities.
  • Intermediate to advanced experience in MS Excel, including Power Query, VLOOKUPs, and Pivot tables.
  • Comfortable knowledge of debits and credits as it relates to the general ledger.
  • Ability to establish respect and rapport with team members and others.
  • Excellent customer service skills.
  • Able to deal with interruptions.

This is a full-time position with a competitive salary and benefits package.

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