Credit Union Collections Specialist

2 weeks ago


Calgary, Alberta, Canada Servus Credit Union Full time
About the Collections Officer Role

At Servus Credit Union, we're looking for a skilled Collections Officer to join our Stride Capital team in Southwest Calgary. As a Collections Officer, you'll play a vital role in the timely and professional collection of past due accounts, ensuring good relationships with our members while recovering funds.

Key Responsibilities:

  • Contact customers to collect past due payments of accounts
  • Maintain a structured day-to-day collection process
  • Produce and maintain collection-related customer correspondence
  • Enter all notes into LeasePlus regarding collections, insurance, and bailiff updates
  • Document and follow through with customer payment arrangements
  • Prepare Bailiff files as required
  • Contribute to the remarketing of off-lease assets
  • Administrate payouts, payment date changes, and account reconciliations

Candidates should possess exceptional communication skills, strong time management, and well-developed proficiencies in Microsoft Office Suite products. Experience with LeasePlus and a strong desire to succeed are also essential.

Requirements:

  • Experience in portfolio management, including asset disposals
  • 2+ years progressive collections experience
  • Proven collection capabilities
  • Collection experience directly in the equipment finance space

This is a full-time temporary contract position offering competitive compensation, including performance-based incentive pay, as well as opportunities for training, career advancement, and flexible work options. We're committed to creating a diverse and inclusive work environment where our employees can thrive and contribute to our member-owners' success.



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