Credit and Collections Specialist
4 weeks ago
Job Summary
HSE Integrated is seeking a skilled Credit and Collections Specialist to collaborate with our team in Calgary. As a key member of our Accounting department, you will play a crucial role in ensuring the effective management of credit risks and accounts receivable processes.
Key Responsibilities
- Develop and implement strategies to promote prompt payment from customers, identifying and resolving issues that may hinder timely payment.
- Analyze and support credit approval and review processes, approving credit limits up to $5,000 and initiating limits over $5,000 as per the Director of Accounting's guidelines.
- Conduct thorough account research and analysis to inform credit decisions.
- Escalate complex issues to relevant stakeholders, ensuring timely resolution and effective communication with internal and external parties.
- Support special projects as needed, contributing to the growth and development of our team.
- Build and maintain strong relationships with key internal and external contacts, establishing a reputation as a trusted credit and collections expert.
- Communicate effectively with clients via phone, email, and mail, coordinating with sales and operations teams to resolve billing matters.
- Proactively review accounts receivable aging status, following up with customers to resolve outstanding accounts and engaging with management on any issues encountered.
- Manage daily cash application and reporting for period ends.
Requirements
- 3-5 years of experience in a similar role, preferably in a small to mid-sized organization with exposure to Canada's energy sector.
- A credit specialization (FCI or CCP) completed or in progress would be an asset.
- Ability to adapt to a dynamic and fast-paced work environment.
- Excellent organization and time management skills.
- Proactive and independent, with a strong ability to manage multiple priorities.
- Positive and enthusiastic demeanor, with a passion for customer service.
- Commitment to results.
- Excellent oral and written communication abilities.
- Intermediate to advanced experience in MS Excel, including Power Query, VLOOKUPs, and Pivot tables.
- Comfortable knowledge of debits and credits as it relates to the general ledger.
- Ability to establish respect and rapport with team members and others.
- Excellent customer service skills.
- Able to deal with interruptions.
This is a full-time position with a competitive salary and benefits package.
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