Food Service Team Lead

4 weeks ago

Caledon, Ontario, Canada Ontario INC oa Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Ontario INC o/a Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities:
  • Team Leadership: Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
  • Quality Control: Ensure that food and service meet quality control standards, and address customer complaints or concerns in a timely and professional manner.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, and provide ongoing coaching and feedback to improve performance.
  • Inventory Management: Estimate ingredient and supply requirements, and maintain records of stock, repairs, sales, and wastage.
  • Reporting: Prepare and submit reports on sales, inventory, and other key performance indicators.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service environment.
  • Work Setting: Food service establishment, coffee shop.
Work Conditions and Physical Capabilities:
  • Fast-Paced Environment: Work in a fast-paced environment with tight deadlines.
  • Standing and Walking: Stand for extended periods and walk frequently.
Personal Suitability:
  • Client Focus: Provide excellent customer service and ensure that customers receive a positive experience.
  • Efficient Interpersonal Skills: Develop and maintain positive relationships with staff, customers, and other stakeholders.
Government Programs:
  • Recognized Employer: Ontario INC o/a Tim Hortons is a recognized employer of choice for newcomers and refugees.
Support for Newcomers and Refugees:
  • Language Training: Facilitate access to language training and other community resources to support social and labour market integration.
Support for Youths:
  • On-the-Job Training: Offer on-the-job training tailored to youth to develop their skills and experience.
Support for Indigenous People:
  • Relationships with Indigenous Communities: Develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations.

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