Food Service Team Lead

4 weeks ago

Caledon, Ontario, Canada Ontario INC oa Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Ontario INC o/a Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities:
  • Team Leadership: Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
  • Quality Control: Ensure that food and service meet quality control standards, including maintaining a clean and safe work environment.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Inventory Management: Maintain records of stock, repairs, sales, and wastage, and prepare and submit reports as required.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, and provide ongoing coaching and feedback.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a food service environment.
  • Work Setting: Food service establishment, coffee shop.
Work Conditions and Physical Capabilities:
  • Fast-Paced Environment: Work in a fast-paced environment with tight deadlines.
  • Standing and Walking: Stand for extended periods and walk frequently.
Personal Suitability:
  • Client Focus: Provide excellent customer service and maintain a client-focused attitude.
  • Efficient Interpersonal Skills: Develop and maintain effective relationships with staff, customers, and suppliers.
Government Programs:
  • Recognized Employer: Ontario INC o/a Tim Hortons is a recognized employer of newcomers and refugees.

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