Food Service Operations Manager

5 days ago


Prince George, British Columbia, Canada Mrls Full time
Job Summary

Mrls is seeking a highly skilled Food Service Operations Manager to oversee the daily operations of our food service team. As a key member of our management team, you will be responsible for ensuring the highest level of quality and service to our customers.

Key Responsibilities
  • Operations Management
    • Develop and implement efficient systems and procedures to manage food preparation, service, and inventory.
    • Monitor and control food costs, labor costs, and other operational expenses.
    • Ensure compliance with health and safety regulations and maintain a clean and safe working environment.
  • Team Leadership
    • Supervise and train a team of food service staff to ensure they have the skills and knowledge to provide excellent customer service.
    • Provide coaching and feedback to staff to improve performance and address any issues.
  • Customer Service
    • Ensure that all customers receive a high level of service and that their needs are met.
    • Respond to customer complaints and resolve issues in a timely and professional manner.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales, customer feedback, and other key performance indicators.
    • Analyze data to identify trends and areas for improvement.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a food service management role
  • Skills
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and meet deadlines
    • Strong analytical and problem-solving skills
    • Ability to train and develop staff
Working Conditions
  • Work Environment
    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
  • Physical Demands
    • Standing for extended periods
    • Physically demanding
Personal Suitability
  • Client Focus
    • Ability to provide excellent customer service
  • Interpersonal Skills
    • Excellent oral communication skills
    • Ability to work effectively with staff and other stakeholders
  • Flexibility
    • Ability to adapt to changing circumstances and priorities


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