Customer Service Ambassador
2 weeks ago
We are a pioneering online e-commerce platform specializing in cutting-edge electronics, dedicated to empowering Canadians with access to high-quality tech products at competitive prices. Our mission is to deliver exceptional value while setting the standard in online shopping.
At Electrofyre Technologies, we believe that technology has the power to simplify lives and connect communities. As a forward-thinking company, we value growth, collaboration, and customer-centricity.
The Role
We are seeking skilled Customer Service Representatives to join our dynamic team. In this remote position, you will be the primary point of contact for our valued customers, delivering timely and professional support to ensure seamless shopping experiences.
Key Responsibilities:
- Serve as the main point of contact for customers via various communication channels, ensuring prompt and professional responses.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a high level of empathy and professionalism.
- Provide accurate information about products, services, and order status.
- Collaborate with other departments to address and resolve escalated issues.
- Assist customers with order placement, returns, and exchanges.
- Identify opportunities to improve customer satisfaction and streamline support processes.
- Maintain detailed records of customer interactions in the CRM system.
- Stay up-to-date with our product offerings, policies, and industry trends.
Requirements
- Proven experience in customer service, preferably in an e-commerce environment.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support tools and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote work setting.
- Passion for technology and a good understanding of electronic products.
- Flexibility to work various shifts, including evenings and weekends if required.
What We Offer
- A competitive salary of $45,000 per year, plus performance-based incentives.
- A flexible remote work environment.
- Opportunities for career growth and professional development.
- Access to employee discounts on the latest electronics.
- A supportive and inclusive company culture.
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