Customer Service Support Specialist

6 days ago


Canada Customer Service Representative Hub Full time

We are seeking a dedicated customer service professional to provide exceptional support through live chat. The ideal candidate will be responsible for delivering prompt and professional responses to customer inquiries, assisting with questions regarding subscriptions, content, and other services.

About the Role

This is a fantastic opportunity to work in a fast-paced environment, utilizing your excellent written communication skills and problem-solving abilities to address customer concerns effectively.

Responsibilities
  • Provide prompt and professional responses to customer inquiries via live chat.
  • Assist customers with questions regarding subscriptions, content, and other services.
  • Collaborate with editorial and technical teams to resolve customer issues.
Required Skills and Qualifications
  • Excellent written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in using live chat software and basic computer applications.
  • Ability to work independently and as part of a team.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, and a range of benefits including health insurance, paid time off, and opportunities for professional growth and development.



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