Customer Support Representative

7 days ago

Canada VSSL Full time

We are here to redefine coffee experiences on the road and in the outdoors by setting new standards of quality and innovation with VSSL as the premier leader in outdoor coffee gear.

The B2B Support Specialist is a brand ambassador, responsible for driving success with our most critical client relationships. This position is the primary contact for order book management, day to day support, and exceeding service level expectations. This person will collaborate closely with Sales Management to support the execution of b2b digital marketing and closing warm leads. You are the front line of our wholesale business, overdriving on service and stoking our partners by bringing the VSSL Culture to life to all our customers.

Manage customer inquiries through Zendesk via phone and email with a focus on thoughtfulness, proactiveness, and efficiency.
Assist with closing warm leads in collaboration with Sales Management through CRM sequence follow through, and individual account support
Responsible for sending ATS weekly to our B2B Partners
Assist in the maintenance of internal Sales Platforms (B2B Platform, B2B Asset Hub) and external partner platforms (dropship platforms)
Own the FAIRE platform updating seasonally and ensuring alignment with brand standards
Provide consistent feedback loops to stakeholders on projects and developments
Contribute to reporting for the field sales team along with Sales Management
Lead and participate in special projects as needed
Highly collaborative, low ego approach in working with colleagues, leveraging a high degree of emotional intelligence (self-awareness, self-management, and relationship management) to achieve positive results.
Bachelor’s degree or equivalent combination of experience and education
~4+ years customer service experience. Strong computer skills with experience working in an ERP, Zendesk, Asana and various software packages.
~ Intermediate MS Office Suite skills able to build pivot tables and run lookups in Excel.
~

  • Customer Service Representative

    6 days ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    7 days ago

    Canada, CA Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    1 week ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Representative

    7 days ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Customer Service Experience Expert

    7 days ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support professional with 0-5 years of experience to excel in our Customer Service Representative Hub.Job OverviewThe ideal candidate will be responsible for providing exceptional customer service through live chat, assisting readers and subscribers, and maintaining our reputation as a market leader.Key...

  • Customer Service Support Specialist

    6 days ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated customer service professional to provide exceptional support through live chat. The ideal candidate will be responsible for delivering prompt and professional responses to customer inquiries, assisting with questions regarding subscriptions, content, and other services.About the RoleThis is a fantastic opportunity to work in a...

  • Technical Support

    6 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Technical Support / Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides...

  • Customer Service

    6 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service / Technical Support Representative - Night Shift (Remote) **Job Description**: **JOB DESCRIPTION** The Customer Service / Technical Support Representative - Night Shift (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the...

  • Customer Service Representative

    6 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Service Representative

    7 days ago

    Canada APF Marketing Full time

    About APF MarketingAPF Marketing is a leading provider of promotional products with a manufacturing facility in Montreal and a strong importing department.We're seeking a highly motivated Customer Service Representative to join our team.Key Responsibilities• Manage and support both French and English-speaking clients' inquiries and orders.• Prepare...

  • Customer Service Representative

    6 months ago

    Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Escalated Customer Service Representative

    4 months ago

    Canada, CA The Nationwide Group Full time

    Escalated Customer Service RepresentativeJOB DESCRIPTIONThe Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle...

  • Customer Service Representative

    3 weeks ago

    Canada Tech Mahindra Business Services Full time

    At Tech Mahindra Business Services, we are seeking a highly skilled and motivated Customer Service Representative to join our team. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch customer support.Job Summary:We are looking for a dedicated individual to provide frontline customer service...

  • Bilingual Customer Service Representative

    6 months ago

    Canada INTEGRATED FINANCIAL TECHNOLOGIES Full time

    **Your Talent, Your Terms | Results, Recognition and Rewards** Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management...

  • Customer Service Representative

    2 days ago

    Canada, CA MatchAwards Full time

    Key ResponsibilitiesGuide new users in creating optimized accounts to increase awards for contracts, grants, and loans.Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.Utilize in-house tools...

  • Customer Service Representative

    21 hours ago

    Canada MatchAwards Full time

    Key ResponsibilitiesGuide new users in creating optimized accounts to increase awards for contracts, grants, and loans.Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.Utilize in-house tools...

  • Customer Service Representative

    14 hours ago

    Canada MatchAwards Full time

    Key Responsibilities Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans. Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns. Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone. Utilize in-house...

  • Customer Experience Representative

    6 months ago

    Canada Dash Hudson Full time

    What you'll do **Responsibilities**: **As a Customer Experience Representative, you will**: Maintain product expertise of the Dash Hudson platform at all times. Support and assist customers while managing our in-platform chat system (Intercom). Troubleshooting with customers to help resolve technical issues and answer platform-related questions. Create...

  • Customer Service Representative

    3 days ago

    Canada Electrofyre Technologies Full time

    About Electrofyre TechnologiesElectrofyre Technologies is a cutting-edge online e-commerce platform specializing in electronics. We empower Canadians to access high-quality tech products from the latest gadgets to everyday electronics all at competitive prices. Our mission is to deliver convenience, innovation, and exceptional value while setting the gold...

  • Customer Service Representative

    3 days ago

    Canada, CA Electrofyre Technologies Full time

    About Electrofyre TechnologiesElectrofyre Technologies is a cutting-edge online e-commerce platform specializing in electronics. We empower Canadians to access high-quality tech products from the latest gadgets to everyday electronics all at competitive prices. Our mission is to deliver convenience, innovation, and exceptional value while setting the gold...