Service Support Representative

7 days ago

Canada VSSL Full time

We are here to redefine coffee experiences on the road and in the outdoors by setting new standards of quality and innovation with VSSL as the premier leader in outdoor coffee gear.

The B2B Support Specialist is a brand ambassador, responsible for driving success with our most critical client relationships. This position is the primary contact for order book management, day to day support, and exceeding service level expectations. This person will collaborate closely with Sales Management to support the execution of b2b digital marketing and closing warm leads. You are the front line of our wholesale business, overdriving on service and stoking our partners by bringing the VSSL Culture to life to all our customers.

Manage customer inquiries through Zendesk via phone and email with a focus on thoughtfulness, proactiveness, and efficiency.
Assist with closing warm leads in collaboration with Sales Management through CRM sequence follow through, and individual account support
Responsible for sending ATS weekly to our B2B Partners
Assist in the maintenance of internal Sales Platforms (B2B Platform, B2B Asset Hub) and external partner platforms (dropship platforms)
Own the FAIRE platform updating seasonally and ensuring alignment with brand standards
Provide consistent feedback loops to stakeholders on projects and developments
Contribute to reporting for the field sales team along with Sales Management
Lead and participate in special projects as needed
Highly collaborative, low ego approach in working with colleagues, leveraging a high degree of emotional intelligence (self-awareness, self-management, and relationship management) to achieve positive results.
Bachelor’s degree or equivalent combination of experience and education
~4+ years customer service experience. Strong computer skills with experience working in an ERP, Zendesk, Asana and various software packages.
~ Intermediate MS Office Suite skills able to build pivot tables and run lookups in Excel.
~

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