Customer Experience Director

4 days ago


St John's, Newfoundland and Labrador, Canada Michaels Full time

Highly motivated leaders wanted for a challenging role at Michaels.

Responsibilities:

• Develop and maintain a customer-centric shopping environment by effective front-end operations and customer expectations.

• Ensure adherence to Standard Operating Procedures (SOPs) and Company programs to guarantee compliance with applicable laws and requirements.

• Lead team members to achieve their role Key Performance Indicators (KPIs).

• Plan and execute class and in-store events in accordance with Company programs.

• Manage shrink and safety programs.

• Collaborate with colleagues to ensure excellent customer service.

Requirements:

• Retail management experience preferred.

• Ability to remain standing for long periods of time.

• Ability to move throughout the store.

• Regular bending, lifting, carrying, reaching, and stretching.

• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.



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