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Customer Experience Associate
1 month ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.
Key Responsibilities:
- Provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
- Complete a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
- Assist with responding and resolving customer concerns, escalating when necessary.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
- Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
- Contribute to business objectives for Operational Excellence and ensure the timely and accurate completion of business processes and procedures.
- Escalate non-standard or high-risk transactions/activities as necessary and support process improvement opportunities.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities and be knowledgeable of and comply with Bank Code of Conduct.
- Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.
- Support the team by continuously developing knowledge in own area and participating in personal performance management and development activities.
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities and contribute to a fair, positive, and equitable environment that supports a diverse workforce.
- Act as a brand champion for your business area/function and the bank, both internally and/or externally.
Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in related field) preferred.
About Us:
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Language Requirement (Quebec only): Sans Objet
