Operations Support Specialist

2 weeks ago


Grimsby, Ontario, Canada CB Canada Full time

Job Summary:



CB Canada is seeking an experienced Operations Support Specialist to perform various clerical and administrative functions for hub and station operational areas. In this role, you will be responsible for ensuring the timely delivery of packages, resolving customer inquiries, and providing support to management and operational teams.



Key Responsibilities:



  • Provide clerical support to various management and operational functions, including data entry, filing, and photocopying.

  • Review, research, and enter data into various systems to support functional areas.

  • Compile data and provide regular and ad-hoc reports to management for review.

  • Serve as frontline customer service to receive, solve, and escalate customer inquiries and issues.

  • Support Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.



Requirements:





  • High School Diploma or equivalent required.

  • Four years of customer service, clerical, or related experience required; experience in dock operations or distribution center settings preferred.

  • General business skills, including typing, data entry, and review, and use of software applications.

  • Customer service skills necessary to effectively and professionally respond to requests.

  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.



Benefits:





  • Medical, dental, and vision coverage as of day one.

  • Paid vacation starting at three weeks.

  • Defined contribution pension plan with a 7.5% employer match.

  • Tuition reimbursement up to $5,250 per calendar year.

  • Monthly recognition programs and EAP benefits.



Why Join Us:



CB Canada is a dynamic and growing company that offers a range of benefits and opportunities for career growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



Contact Information:



Please note that we do not accept unsolicited applications. If you are interested in this role, please submit your application through our website.



Language: English



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