Fire Alarm Supervisor Leader

5 days ago

Brampton, Ontario, Canada Johnson Controls Full time

Discover a dynamic opportunity with Johnson Controls, a global leader in smart, healthy and sustainable buildings.

We offer competitive salaries to our team members. In this position, you can expect an estimated salary of $70,000 - $100,000 per year based on experience and location.

About the Role

This Fire Alarm Supervisor Leader will provide vision, leadership and direction for the service and/or installation business in the local office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the business.

Key Responsibilities
  • Revenue responsibility: Implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.
  • Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
  • Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
  • Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.
What We Look For

In order to succeed in this role, we look for individuals who demonstrate strong supervisory/leadership abilities, including training, team building, presentation and negotiation skills, district administration and effective interaction with customers. An Associate Degree or equivalent experience is also preferred, as is a minimum of 5-10 years' experience in a supervisory position.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work.

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