Benefits Account Manager
2 months ago
About the Role:
We are seeking a skilled Account Manager to provide exceptional support to our sales consultants and client servicing team. As an Account Manager, you will be responsible for delivering client-focused account support and relationship management to external clients and internal consultants.
Key Responsibilities:
- Manage and retain an assigned business block, ensuring seamless client service and support.
- Develop and implement innovative solutions to drive business growth and client satisfaction.
- Build and maintain strong relationships with external and internal stakeholders, including clients, brokers, and customer service representatives.
- Conduct plan member education sessions and provide necessary tools, benchmarking, and renewal reports to clients.
- Develop and deliver communications required for plan sponsors and their employees, as needed.
- Participate in industry conferences and seminars to stay up-to-date on industry trends and activities.
- Maintain deep knowledge of administration, including in-house and carrier best practices, and liaise with implementation stakeholders as needed.
- Define service standards with clients and manage account lifecycle according to set service agreements.
Requirements:
- Minimum 2-3 years' experience in group benefits in a client-facing role.
- Ability to act as a brand ambassador or key liaison for cross-functional services associated with People Corporation.
- Understanding of the group benefits industry, including funding arrangements.
- Completion or ability to complete GBA and/or Life License Qualification Program (preferred).
- Excellent organizational skills, ability to multi-task, and prioritize in a fast-paced environment.
- Positive attitude, strong team player, and excellent communication skills.
- Ability to meet deadlines and provide deliverables as identified promptly.
- Proficiency and comfort working with multi-channel technology.
- Valid driver's license and vehicle.
What We Offer:
- Learn by working alongside our experts.
- Extended health care and dental benefits.
- Retirement savings plan with company contributions.
- Suite of Health & Wellness offerings.
- Mental Health programs and support for you and your family.
- Assistance for the completion of industry designations.
- Competitive compensation.
About People Corporation:
We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.
Our Commitment:
We are committed to providing an inclusive, accessible environment where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential.
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