Benefits Account Manager

1 week ago

Kitchener, Ontario, Canada People Corporation Full time

About the Role:

We are seeking a skilled Account Manager to provide exceptional support to our sales consultants and client servicing team. As an Account Manager, you will be responsible for delivering client-focused account support and relationship management to external clients and internal consultants.

Key Responsibilities:

  • Manage and retain an assigned business block, ensuring seamless client service and support.
  • Develop and implement innovative solutions to drive business growth and client satisfaction.
  • Build and maintain strong relationships with external and internal stakeholders, including clients, brokers, and customer service representatives.
  • Conduct plan member education sessions and provide necessary tools, benchmarking, and renewal reports to clients.
  • Develop and deliver communications required for plan sponsors and their employees, as needed.
  • Participate in industry conferences and seminars to stay up-to-date on industry trends and activities.
  • Maintain deep knowledge of administration, including in-house and carrier best practices, and liaise with implementation stakeholders as needed.
  • Define service standards with clients and manage account lifecycle according to set service agreements.

Requirements:

  • Minimum 2-3 years' experience in group benefits in a client-facing role.
  • Ability to act as a brand ambassador or key liaison for cross-functional services associated with People Corporation.
  • Understanding of the group benefits industry, including funding arrangements.
  • Completion or ability to complete GBA and/or Life License Qualification Program (preferred).
  • Excellent organizational skills, ability to multi-task, and prioritize in a fast-paced environment.
  • Positive attitude, strong team player, and excellent communication skills.
  • Ability to meet deadlines and provide deliverables as identified promptly.
  • Proficiency and comfort working with multi-channel technology.
  • Valid driver's license and vehicle.

What We Offer:

  • Learn by working alongside our experts.
  • Extended health care and dental benefits.
  • Retirement savings plan with company contributions.
  • Suite of Health & Wellness offerings.
  • Mental Health programs and support for you and your family.
  • Assistance for the completion of industry designations.
  • Competitive compensation.

About People Corporation:

We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

Our Commitment:

We are committed to providing an inclusive, accessible environment where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential.

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