Account Manager

3 days ago

Kitchener, Ontario, Canada People Corporation Full time

Job Title: Account Manager

We are seeking a skilled Account Manager to provide exceptional client-focused account support and relationship management to external clients and internal consultants.

The Account Manager will be responsible for the set-up of new groups, providing professional customer service and support to clients, benefit consultants, brokers, and customer service representatives for an assigned block of business.

Key Responsibilities:

  • Manage and retain an assigned business block
  • Develop and implement strategic plans to drive business growth and client satisfaction
  • Network and build relationships with external and internal stakeholders to cultivate strong collaborative relationships
  • Conduct plan member education sessions and provide necessary tools and benchmarking reports to clients
  • Develop and deliver communications required for plan sponsors and their employees
  • Participate in industry conferences and seminars to stay up-to-date on industry trends and activities
  • Maintain deep knowledge of administration, including in-house and carrier best practices
  • Define service standards with clients and manage account lifecycle according to set service agreement/commitment

Requirements:

  • Minimum 2-3 years' experience in group benefits in a client-facing role
  • Ability to act as a brand ambassador for cross-functional services associated with People Corporation
  • Understanding of the group benefits industry, including funding arrangements
  • Excellent organizational skills and ability to multi-task and prioritize in a fast-paced environment
  • Positive attitude and strong team player who works well with internal and external stakeholders
  • Solutions-oriented individual with excellent problem-solving skills
  • Ability to meet deadlines and provide deliverables as identified promptly
  • Proficiency and comfort working with multi-channel technology
  • Valid driver's license and vehicle

What's in it for you:

  • Learn by working alongside our experts
  • Extended health care and dental benefits
  • Retirement savings plan with company contributions
  • Suite of Health & Wellness offerings
  • Mental Health programs and support for you and your family
  • Assistance for the completion of industry designations
  • Competitive compensation

At People Corporation, we are committed to helping businesses succeed. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

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