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Bilingual Disability Claims Specialist

1 month ago

Mississauga, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled and bilingual Disability Claims Specialist to join our team. As a key member of our claims team, you will be responsible for assessing and managing individual disability claims, ensuring they are reviewed fairly, processed accurately, and paid on time.

Key Responsibilities:
  • Assess and approve claims based on policy contracts
  • Deliver top-tier service while managing reputational risk
  • Handle a high volume of claims, calculate payments, and support clients in returning to work
  • Make timely decisions, explain them clearly, and resolve issues with clients and partners
  • Strategically manage legal, financial, and reputational risk
  • Maintain detailed records and follow all necessary procedures
  • Prioritize tasks and manage your workload efficiently to meet deadlines
  • Develop strong relationships with clients and key partners to facilitate recovery and return to work
  • Protect sensitive information and ensure confidentiality
  • Work effectively with your team and others throughout the claims process
Requirements:
  • Post-secondary education or college diploma completed, and minimum 2 years of Disability claims case management
  • Preferred background in healthcare, finance, or a related field
  • Bilingualism (English and French) required
  • Strong communication skills—both verbal and written in English and French
  • Excellent problem-solving and decision-making skills
  • Basic math skills with a solid understanding of financial information
  • Ability to manage multiple tasks and stay organized
  • Exceptional client service and phone skills, with the ability to handle conversations empathetically
  • Ability to work independently from home with good time management, a private workspace, and reliable internet access
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Strong analytical thinking and a risk-management mindset
What We Offer:
  • A Total Rewards program that includes flexible benefits, work/life balance, and career development programs
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity
About Us:

At Royal Bank of Canada, we strive to be our best, embrace forward-thinking, and work together to deliver trusted advice. We are dedicated to helping our clients thrive, supporting our communities, and achieving shared success.