Advanced Technology Support Specialist
4 weeks ago
We are seeking an experienced Intermediate Service Desk Analyst to join our team at S.i. Systèmes in Calgary. The ideal candidate will have a strong background in software and infrastructure support, including Windows upgrades for multiple clients.
Key Responsibilities:
- Client Support: Responding to client support issues via phone, voicemail, and email to identify hardware/software issues and offer solutions in a friendly and efficient manner.
- Troubleshooting and Problem-Solving: Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines.
- Remote Reparation: Reparating customer issues through remote connections and following through on client deliverables.
- Escalation Management: Ensuring proper escalation during outages or periods of degraded service and following up with customers.
Requirements:
- At least 3 years of experience as a Service Desk, HelpDesk, or Desktop Support analyst.
- Experience working with Windows Active Directory, Group Policy, DNS, RDS.
- Experience working with Firewalls, TCP/IP, and Internet connectivity configuration.
- Experience with Windows upgrades (Win 10 to Win 11), desktop, and software version management.
Salary: $65,000 - $80,000 per year, depending on experience.
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