Advanced Technology Support Specialist

4 weeks ago


Calgary, Alberta, Canada S.i. Systèmes Full time

We are seeking an experienced Intermediate Service Desk Analyst to join our team at S.i. Systèmes in Calgary. The ideal candidate will have a strong background in software and infrastructure support, including Windows upgrades for multiple clients.

Key Responsibilities:

  • Client Support: Responding to client support issues via phone, voicemail, and email to identify hardware/software issues and offer solutions in a friendly and efficient manner.
  • Troubleshooting and Problem-Solving: Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines.
  • Remote Reparation: Reparating customer issues through remote connections and following through on client deliverables.
  • Escalation Management: Ensuring proper escalation during outages or periods of degraded service and following up with customers.

Requirements:

  • At least 3 years of experience as a Service Desk, HelpDesk, or Desktop Support analyst.
  • Experience working with Windows Active Directory, Group Policy, DNS, RDS.
  • Experience working with Firewalls, TCP/IP, and Internet connectivity configuration.
  • Experience with Windows upgrades (Win 10 to Win 11), desktop, and software version management.

Salary: $65,000 - $80,000 per year, depending on experience.



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