Office Director

4 weeks ago

Mississauga, Ontario, Canada SERVPRO Full time
Lead a Team for Success

As a highly motivated and skilled Office Manager, you will have the opportunity to lead a dynamic team of professionals in a fast-paced office environment. With a focus on customer service and team management, you will be responsible for ensuring the smooth operation of our office, including managing accounts payable, accounts receivable, and cash management. You will also be responsible for verifying and analyzing financial reports and divisional key measurements, as well as monitoring compliance and risk management. If you have 5+ years of experience in office, accounting, and customer service management, with a strong ability to multitask and lead a team, then this is the perfect opportunity for you to join our team and make a real difference in the lives of our customers.

Responsibilities:

  • Manage Receptionist-Dispatcher, Job File Coordinator, and Accounting and HR Administrator
  • Coordinate and maintain company calendar and franchise communication
  • Manage accounts payable, accounts receivable, and cash management
  • Verify and analyze financial reports and divisional key measurements
  • Monitor compliance and risk management
  • Ensure employment files and records accuracy
  • Manage franchise compensation plan staffing plan
  • Ensure fulfillment of the training and development plans for all divisions
  • Oversee performance management and documentation
  • Document franchise annual plan and divisional performance
  • Develop the office division annual plan

Qualifications:

  • 5+ year(s) of office, accounting, and customer service management experience
  • Experience in building a strong team with tangible leadership skills
  • Solid organization and planning capabilities, strong attention to detail
  • Demonstrated history of ability and growth in managing an office environment
  • Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
  • Very self-motivated and goal-oriented with ability to multitask
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks
  • Ability to learn new software, such as Xactimate estimating software
  • Experience in customer service industry environment, a plus
  • Ability to successfully complete a background check subject to applicable law

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