Bilingual Crisis Counselling Manager
5 days ago
Donna Cona Inc. is seeking a dedicated and compassionate Bilingual Crisis Counselling Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.
Key Responsibilities- Team Leadership: Provide strong leadership and supervision to a team of crisis counsellors, including conducting regular individual and group supervision sessions, setting performance expectations, and fostering a positive and supportive work environment.
- Crisis Counselling Coverage: Participate in crisis counselling duties as needed, especially during peak periods or emergencies, to ensure the provision of timely and effective crisis intervention services. May require some shift work to interact with and assess staff on all shifts.
- Quality Assurance: Monitor the quality of crisis counselling services provided by the team, conducting reviews, providing feedback, and implementing strategies for continuous improvement. Maintain accurate records and documentation.
- Reporting and Analysis: Review and approve team sign-in sheets and timesheets. Develop statistical reports and submit reports to stakeholders on a regular basis.
- Training and Development: Identify the training needs of crisis counsellors and develop or coordinate relevant training programs to enhance their crisis intervention skills and knowledge. Stay up to date with the latest research and best practices in crisis counselling and ensure their integration into the team's work.
- Ethics and Compliance: Ensure that all crisis counselling practices and procedures align with ethical guidelines, legal requirements, and organizational policies. Maintain confidentiality and uphold ethical standards in all aspects of work.
- Performance Evaluation: Conduct regular performance evaluations of crisis counsellors, providing constructive feedback, recognizing achievements, and addressing areas for improvement. Set goals and objectives for individual team members to enhance their professional growth.
- Clinical Guidance: Offer clinical guidance, expertise, and support to crisis counsellors in effectively assessing, managing, and resolving crisis situations. Ensure that crisis intervention techniques and best practices are consistently followed by the team.
Donna Cona Inc. is committed to a diverse, equitable, and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, or any other protected status. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.
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Bilingual Crisis Counsellor Manager
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Ottawa, Ontario, Canada Donna Cona Inc. Full timeAbout the RoleDonna Cona Inc. is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.Key ResponsibilitiesTeam Leadership:...
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Bilingual Crisis Counsellor Manager
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