Server and Datacenter Services Analyst
3 days ago
Job Summary
The Server and Datacenter Services Analyst will be responsible for providing day-to-day operational support for our on-prem and cloud-based server infrastructure. This role will be responsible for monitoring and operations of Active Directory, Citrix, VMWare, Azure, and Oracle Clouds, SSO, Windows, and Linux servers, storage, printing, backup, and DR.
Key Responsibilities
- Provide monitoring and support for Windows, Linux, Active Directory, Certificates, Citrix, VMWare, Veeam, Nimble, HPE Servers, Azure, and Oracle Clouds, SSO.
- Perform troubleshooting activities and identify single points of failure/risks to the business and provide reasonable solutions to remediate the risk.
- Monitor and analyze servers and related systems' performance and provide reports on a regular basis identifying hotspots.
- Perform daily ticket maintenance.
- Actively monitor and react to real-time infrastructure conditions to quickly identify and react to issues and outages.
- Deploy, maintain, and update the infrastructure, including Windows, Linux, Active Directory, Citrix, VMWare, Veeam, Nimble, HPE Servers.
- Contribute to and offer support for the overall ITIL Roadmap strategy for the company.
- Follow detailed documentation, standards, and guidelines for all supported technologies.
- Take corrective action to improve system performance, travel to off-site locations to perform related work as required.
- Actively participate in team, strategy, and business meetings as needed.
- Participate in the 24/7/365 On-Call rotation.
Requirements
- Microsoft MCSA or MCSE, Azure Administrator preferred; Associate or bachelor's degree in Engineering preferred.
- 3+ years' experience in the following technologies: Windows Server 2008 and later Active Directory, DNS, DHCP, Group Policies, Certificates, IIS Citrix XenApp/XenDesktop, Netscaler or other load balancers Nimble or other enterprise class storage, iSCSI VMWare ESXi, vCenter VEEAM or other enterprise backup and DR solutions Azure SSO or other SAML based SSO solutions Azure cloud.
- Experience in multi-datacenter, multi-site infrastructure utilizing site-to-site replication.
- Comfortable with troubleshooting networking issues and understanding of network protocols and routing.
- Good scripting abilities using PowerShell, VBScript, Python, or other scripting languages.
Preferred Skills and Experience
- Strong interpersonal skills, ability to collaborate and work cohesively with other cross-functional team members.
- Strong customer service mindset.
- Ability to make good judgments, decisions, negotiate, and problem solve.
- Ability to understand and clearly communicate technical information to non-IT teammates.
- Maintain a high level of knowledge regarding the client's computing environment.
- Must demonstrate strong sense of urgency regarding solving end-user issues.
- Efficiently and effectively solve problems regarding system errors or usage issues.
- Must be able to minimize downtime by rapidly diagnosing and resolving problems.
- Be able to track and document information regarding troubleshooting techniques.
- Maintain a high level of teamwork and communication.
- Strong time management capabilities.
- Ability to perform after-hours work for scheduled maintenance and unscheduled issue resolution.
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