Infrastructure Analyst, Server and Data Center Operations
4 weeks ago
Company Overview
Edgewell is a dynamic global community comprising 6,800 innovative professionals. Our portfolio includes over 25 personal care brands that cater to customers in more than 50 countries. We are committed to infusing positivity into every facet of our operations, guided by our core value of People First, which fosters a diverse, inclusive, and respectful workplace where every employee can thrive and celebrate our collective successes.
Position Summary
The Analyst for Server and Data Center Services will oversee the daily operational support of our on-premises and cloud-based server infrastructure. This role entails monitoring and managing Active Directory, Citrix, VMWare, Azure, and Oracle Clouds, as well as SSO, Windows, and Linux servers, storage solutions, printing, backup, and disaster recovery. The ideal candidate will collaborate with various functional areas and IT partners to meet project goals and deliverables, ensuring a high-quality service response to our clientele. A passion for technology and a commitment to delivering exceptional service are essential. The role requires flexibility to handle various tasks and requests, managing them to completion, including providing global support for enterprise servers and associated services, which may necessitate working outside standard hours. We offer a hybrid work model combining on-site and remote work.
Key Responsibilities
- Monitor and support Windows, Linux, Active Directory, Certificates, Citrix, VMWare, Veeam, Nimble, HPE Servers, Azure, and Oracle Clouds, as well as SSO.
- Conduct troubleshooting to identify potential risks and provide viable solutions to mitigate them.
- Analyze server performance and generate regular reports highlighting critical issues.
- Manage daily ticketing processes.
- Proactively monitor infrastructure conditions to swiftly address issues and outages.
- Assist in deploying, maintaining, and updating infrastructure, including Windows, Linux, Active Directory, Citrix, VMWare, Veeam, and Nimble servers.
- Support the overall ITIL Roadmap strategy for the organization.
- Adhere to detailed documentation, standards, and guidelines for all supported technologies.
- Implement corrective actions to enhance system performance and travel to off-site locations as necessary.
- Engage in team meetings and strategy discussions as required.
- Participate in the 24/7/365 on-call rotation.
Required Skills and Experience
- Microsoft MCSA or MCSE, Azure Administrator preferred; an Associate or Bachelor's degree in Engineering is advantageous.
- Minimum of 3 years of experience with the following technologies:
- Windows Server 2008 and later
- Active Directory, DNS, DHCP, Group Policies, Certificates, IIS
- Citrix XenApp/XenDesktop, Netscaler, or other load balancers
- Nimble or other enterprise-class storage, iSCSI
- VMWare ESXi, vCenter
- VEEAM or other enterprise backup and disaster recovery solutions
- Azure SSO or other SAML-based SSO solutions
- Azure cloud
- Experience in multi-datacenter, multi-site infrastructure with site-to-site replication.
- Proficient in troubleshooting networking issues with a solid understanding of network protocols and routing.
- Strong scripting skills in PowerShell, VBScript, Python, or other scripting languages.
Preferred Skills and Experience
- Excellent interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Strong customer service orientation.
- Ability to make sound judgments, negotiate, and solve problems effectively.
- Capability to communicate technical information clearly to non-IT colleagues.
- Maintain a comprehensive understanding of the client’s computing environment.
- Demonstrate a strong sense of urgency in resolving end-user issues.
- Efficiently address system errors or usage problems.
- Minimize downtime by quickly diagnosing and resolving issues.
- Document troubleshooting techniques and maintain a high level of teamwork and communication.
- Strong time management skills.
- Willingness to perform after-hours work for scheduled maintenance and urgent issue resolution.
Edgewell is an equal opportunity employer. We strive to cultivate a collaborative and diverse global team where innovative ideas can flourish, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any legally protected status in accordance with applicable laws. We foster an environment that values openness and diversity, aiming to bring joy not only to our products and the people we serve but also to our global colleagues.
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