Technical Support Specialist

3 weeks ago


Guelph, Ontario, Canada Ontario Inc. Full time
Job Title: Technical Support Agent

We are seeking a highly skilled and experienced Technical Support Agent to join our team at Ontario Inc. As a Technical Support Agent, you will be responsible for providing technical assistance and support to our customers, ensuring that their computer systems and networks are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems and networks
  • Install, configure, and maintain computer hardware and software
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • 7 months to less than 1 year of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of computer systems, networks, and software
Working Conditions:
  • 35 hours per week
  • Permanent position
  • English language required


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