Technical Support Specialist
6 days ago
Vlogic Soft Inc. is seeking a skilled Technical Support Specialist to join our team.
Key Responsibilities- Provide technical assistance to users experiencing difficulties with computer systems and software.
- Research and implement solutions to technical issues, utilizing user guides, technical manuals, and other resources.
- Offer advice and training to users to enhance their technical skills and productivity.
- Maintain a comprehensive problems and solutions log for use by other technical support analysts.
- Collaborate with the development team to redesign applications and software.
- Offer business systems, network, and Internet support to users, ensuring seamless operation.
- Configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
The ideal candidate will thrive in a fast-paced environment, working closely with the technical support team to deliver exceptional service to our users.
Requirements- Accurate and detail-oriented with a strong focus on problem-solving.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Organized and able to prioritize tasks effectively.
- Permanent position with 30-35 hours per week.
- Work language: English.
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Guelph, Ontario, Canada Vlogic Soft Inc. Full timeJob DescriptionVlogic Soft Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to computer systems and software.Consult technical...
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