Technical Support Specialist

6 days ago


Guelph, Ontario, Canada Vlogic Soft Inc. Full time
Job Description

Vlogic Soft Inc. is seeking a skilled Technical Support Specialist to join our team.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems and software.
  • Research and implement solutions to technical issues, utilizing user guides, technical manuals, and other resources.
  • Offer advice and training to users to enhance their technical skills and productivity.
  • Maintain a comprehensive problems and solutions log for use by other technical support analysts.
  • Collaborate with the development team to redesign applications and software.
  • Offer business systems, network, and Internet support to users, ensuring seamless operation.
  • Configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Work Environment

The ideal candidate will thrive in a fast-paced environment, working closely with the technical support team to deliver exceptional service to our users.

Requirements
  • Accurate and detail-oriented with a strong focus on problem-solving.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Organized and able to prioritize tasks effectively.
  • Permanent position with 30-35 hours per week.
  • Work language: English.


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