Program Director, Regulatory Certification
1 month ago
Fitch Learning is seeking a highly experienced Program Director to lead the implementation of our Regulatory Certification efforts in our Toronto Office.
Key Responsibilities- Partner with the Fitch Learning Leadership Team to develop strategic goals and objectives.
- Create and support a workplace culture of caring, purpose, and results, ensuring collaborative, strategic, and values-based decision-making.
- Advocate for and implement systems, policies, and processes that support organizational excellence.
- Lead the implementation project and ongoing delivery relationships with stakeholders, including clients, vendors, and governance groups.
- Lead a multi-disciplinary team to deliver against client requirements and objectives.
- Act as the product owner for the technology platform underpinning exam delivery.
- Ensure compliance with Canadian regulations and accreditation requirements.
- Oversee the preparation and submission of certification documents required by accreditors to maintain accreditation.
- Collaborate with quality management and directly oversee complaints, investigations, appeals, legal actions, and other high-stakes issues.
- Perform tasks required for satisfying non-compliances as assigned by product quality management.
- Oversee and manage by providing staff leadership, coaching, and mentoring, and develops direct reports to drive necessary culture, business performance, and strategic goals.
- Coordinate and coach team(s) to achieve operational metrics within their areas of responsibility and succeed in their roles.
- Respond to staff feedback and concerns with a sense of urgency, collaboration, and accountability.
- Partner with HR and hiring supervisors to hire, supervise, evaluate, and terminate certification staff.
- Complete regular performance reviews and manages any other people issues in conjunction with HR.
- Ensure customer service-oriented certification approach is prioritized, fostered, and maintained by all program staff.
- Proven experience leading an exam delivery implementation project that contains technology and operations components.
- The ability to work with multiple stakeholders and lead multi-disciplinary, high-performing teams.
- Analytical problem-solving ability.
- Ability to manage multiple priorities and perform within deadlines.
- Excellent communication, writing, and interpersonal skills.
- Able to work with minimal supervision while understanding the necessity for communicating and coordinating work efforts with others.
- Canadian citizen or legally approved to be employed in this position in Canada.
- Experience of regulatory or financial services examinations.
- Experience of using modern technology tools to achieve business objectives.
- Familiarity with Exam Delivery software and technologies.
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Director, Regulatory Certification Program
1 month ago
Old Toronto, Ontario, Canada Fitch Group, Inc. Full timeJob SummaryFitch Group, Inc. is seeking a highly experienced and skilled Director, Regulatory Certification Program to lead the implementation of our regulatory certification efforts in our Toronto office. As a key member of our team, you will be responsible for overseeing the development and delivery of our regulatory certification programs, ensuring...
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Director, Regulatory Certification Program
1 month ago
Old Toronto, Ontario, Canada Fitch Group, Inc. Full timeJob SummaryFitch Group, Inc. is seeking a highly experienced and skilled Director, Regulatory Certification Program to lead the implementation of our regulatory certification efforts in our Toronto office. As a key member of our team, you will be responsible for overseeing the development and delivery of our regulatory certification programs, ensuring...
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Toronto, Ontario, Canada Fitch Ratings Full timeJoin Our Team as a Director, Regulatory Certification ProgramFitch Learning is a global leader in financial services training, and we're seeking a highly skilled Director, Regulatory Certification Program to join our team in Toronto, Canada. As a key member of our leadership team, you will be responsible for leading the implementation of our regulatory...
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