Regulatory Certification Program Director

4 weeks ago

Toronto, Ontario, Canada Fitch Ratings Full time
About the Role

Fitch Learning is seeking a highly skilled and experienced Program Director to lead our Regulatory Certification efforts in our Toronto Office. As a key member of our team, you will be responsible for implementing operational and technology solutions for exam delivery, ensuring the highest standards of user experience.

Key Responsibilities
  • Partner with the Fitch Learning Leadership Team to develop strategic goals and objectives.
  • Create and support a workplace culture of caring, purpose, and results, ensuring collaborative, strategic, and values-based decision-making.
  • Advocate for and implement systems, policies, and processes that support organizational excellence.
  • Lead the implementation project and ongoing delivery relationships with stakeholders, including clients, vendors, and governance groups.
  • Build and deliver high-quality services from day one, ensuring the highest standards of user experience.
  • Act as the product owner for the technology platform underpinning exam delivery, supporting, challenging, and directing technology teams and third-party vendors.
  • Ensure adherence to all necessary client, industry, and best practice regulations and international standards.
  • Monitor exam performance, working on improving the quality of delivery, and reporting to the governance committee.
  • Direct the delivery of examinations, including recruitment and supervision of personnel, scheduling, and maintaining security of exam materials.
Requirements
  • Proven experience leading an exam delivery implementation project with technology and operations components.
  • Ability to work with multiple stakeholders and lead multi-disciplinary, high-performing teams.
  • Analytical problem-solving ability.
  • Ability to manage multiple priorities and perform within deadlines.
  • Excellent communication, writing, and interpersonal skills.
  • Canadian citizen or legally approved to be employed in this position in Canada.
What We Offer
  • Opportunity to work in a global, dynamic, and growing organization with career advancement prospects.
  • A supportive and collaborative work environment that values innovation and creativity.
  • Professional development and continuous learning opportunities.
About Fitch Learning

Fitch Learning is a leader in financial services training, delivering learning solutions for apprentices and graduates to those with 10+ years' experience in Financial Services. Our learning solutions encompass expert faculty, e-learning, coaching, and blended candidate assessments, improving individual contribution and collective business performance.

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