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Employee Relations General Coordinator

2 months ago

Ottawa, Ontario, Canada GardaWorld Full time
Job Title: Employee Relations General Coordinator

The Employee Relations General Coordinator plays a pivotal role in supporting the Employee Relations team, providing expert guidance and oversight of complex case files. This position may involve attending meetings to address escalated issues and collaborating with the team to enhance productivity.

Key Responsibilities:
  • Manage a portfolio of case files or matters related to attendance or performance.
  • Monitor, track, investigate, and follow up on attendance and performance-related issues for a specific geographic region.
  • Attend investigative meetings with individuals to understand reasons for low attendance, including late arrivals and early departures, and take appropriate steps to improve overall attendance.
  • Assist in formal meetings, such as employee disciplines and grievances, and work closely with ER Coordinators and Labor Relations team to maximize productivity.
  • Analyze information and evaluate results to determine the best solution.
  • Develop and maintain reports on workforce absenteeism, lateness, or performance-related matters.
  • Measure and analyze data on a daily, weekly, or monthly basis to ensure targets are being met.
  • Create, analyze, and distribute operational performance reporting and key performance indicators to senior leadership.
  • Collaborate with departmental teams to review programs and processes to solve operational performance issues.
  • Act as a point of contact to filter inquiries between various departments.
  • Recognize employee efforts and build confidence in their abilities to establish a healthy relationship with the organization.
  • Ensure the development has a positive impact on workplace performance.
  • Help empower and motivate employees to perform at their best.
  • Plan and execute assigned special projects.
Education and Requirements:
  • Post-secondary education or equivalent work experience.
  • Education in Human Resource Management or a related field is an asset.
  • 1-2 years of Human Resources experience.
  • Proficiency with Microsoft applications.
  • Demonstrated ability with training and development programs.
  • Adept with performance management and investigations.
Knowledge, Skills, and Abilities:
  • Ability to interpret and advise on company procedures.
  • Knowledge of employment and Human Rights legislations.
  • Soft skills to assist in communicating with employees from all levels.
  • High level of self-motivation and the ability to work with minimal supervision.
  • Good working level of proficiency and confidence in using Microsoft Office and other desktop applications.
  • Ability to work under pressure and retain a clear view within a demanding environment.
  • Knowledge and experience working in a unionized environment.
  • Requires ability to communicate and exchange information, collect, compile, and prepare work documents, set up and maintain files.
Competencies:
  • Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
  • Planning Accurately: Scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Communication: Articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world.
  • Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
Working Conditions:
  • Physical requirements include but are not limited to – standing, walking, sitting for prolonged periods, and extensive use of a computer/electronic device.
  • Ability to mentally focus and concentrate for prolonged periods.
  • They analyze information and evaluate results to choose the best solution and solve problems.
  • Work with and near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments, and geographical locations.