Technical Support Professional
2 weeks ago
We are seeking a highly skilled Technical Support Professional to join our team at GeologicAI Inc. This role requires strong technical expertise, excellent communication skills, and the ability to work in a fast-paced environment.
Salary and BenefitsThe salary for this position is estimated to be around $80,000 per year, based on industry standards and location. In addition to a competitive salary, we offer a range of benefits, including dental plan, health care plan, vision care benefits, and mileage paid.
Key Responsibilities- Giving access to computer networks
- Reporting on the performance of computer systems and networks
- Researching and implementing solutions using user guides, technical manuals, and other documents
- Providing advice and training to users in response to identified difficulties
- Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
- Participating in the redesign of applications and other software
- Supervising other technical support workers in this group
- Providing business systems, network, and Internet support to users in response to identified difficulties
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Providing customer service and managing incidents
To be successful in this role, you will need:
- Excellent technical knowledge of computer systems, networks, and software
- Strong communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Physical stamina to work in a fast-paced environment
- Client-focused attitude and excellent problem-solving skills
This role requires working in a dynamic and collaborative environment. You will be part of a team that values innovation, teamwork, and continuous learning. The ideal candidate will be willing to learn and adapt quickly to new technologies and processes.
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