Customer Experience Manager

2 days ago

Oakville, Ontario, Canada Scotiabank Full time
About the Role

We are seeking an experienced Customer Experience Lead to join our team at Scotiabank. In this role, you will be responsible for overseeing our high-performing Retail Service teams and championing Scotiabank's core values and culture.


Key Responsibilities
  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates.
  • Build strong customer relationships and deliver excellent customer service.
  • Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.
  • Act as a change management lead by assisting with the implementation of new policies and procedures.

Requirements
  • Excellent leadership skills, able to coach and develop your team.
  • Strong customer service skills.
  • Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset.
  • Excellent communication skills.
  • Availability to work a flexible schedule.
  • Previous banking experience is a strong asset.
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options.

What's in it for you?
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
  • A rewarding career path with diverse opportunities for professional development.
  • An organization committed to making a difference in our communities– for you and our customers.
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

  • Customer Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Scotiabank Full time

    Requisition ID: 209733At Scotiabank, we're looking for a skilled Customer Experience Lead to oversee our high-performing Retail Service teams. This role is perfect for an enthusiastic and driven individual who can lead and support our Customer Experience Associates, while championing Scotiabank's core values and culture.About the RoleAs a Customer Experience...

  • Customer Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Scotiabank Full time

    Requisition ID: 209733At Scotiabank, we're committed to delivering exceptional customer experiences. As a Customer Experience Lead, you'll play a key role in overseeing our high-performing Retail Service teams.About the RoleKey Responsibilities:Lead and manage a team of Customer Experience Associates and Senior Customer Experience AssociatesBuild strong...

  • Store Manager

    4 weeks ago

    Oakville, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Store Manager - Customer Experience to join our team in Oakville, Canada. As a Store Manager, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor,...

  • Customer Experience Analyst

    3 weeks ago

    Oakville, Ontario, Canada FCT Full time

    About FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.We are committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe are...

  • Customer Experience Director

    4 days ago

    Oakville, Ontario, Canada FCT Full time

    About FCTWe are a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.Our MissionWe provide industry-leading title insurance, default solutions and other real estate related products and services to legal,...

  • Customer Experience Strategist

    2 days ago

    Oakville, Ontario, Canada Aliaxis Full time

    Job SummaryWe are seeking a Customer Experience Strategist to lead our dynamic team at IPEX, driving our Customer Intimacy Strategy to new heights.Key Responsibilities:Empower and Support: Encourage CSRs to respond promptly to customer needs and provide additional assistance when needed.Collaborate and Communicate: Work closely with various departments to...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your key responsibilities will include: Developing and implementing customer journey maps to identify areas for improvement Analyzing customer...

  • Customer Experience Representative

    2 days ago

    Oakville, Ontario, Canada ShelfGenie Full time

    **About Us**ShelfGenie is a rapidly expanding company in the North American market, providing innovative solutions to clients. Our team is dedicated to delivering exceptional customer experiences, and we are seeking an experienced individual to join our team as a Customer Experience Representative.**Compensation:** We offer a competitive compensation package...

  • Customer Experience Strategist

    2 days ago

    Oakville, Ontario, Canada FCT Full time

    About UsFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services across Canada.Job DescriptionWe are seeking a talented Customer Experience (CX) professional to join our team. As a CX excellence professional, you will play a key role in shaping our customer experience strategy and driving business...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    Customer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your expertise will help us understand customer needs, identify areas for improvement, and develop targeted solutions to enhance our...

  • Customer Experience Ambassador

    2 weeks ago

    Oakville, Ontario, Canada Torrid Full time

    About the RoleWe're seeking a dynamic and customer-focused Sales Associate to join our Torrid team. As a key member of our sales floor, you'll provide exceptional customer service, drive sales growth, and help create a unique and welcoming shopping experience.Key Responsibilities:Deliver outstanding customer service, ensuring a positive and memorable...

  • Customer Experience Ambassador

    6 days ago

    Oakville, Ontario, Canada Savers Value Village Full time

    About Savers / Value VillageWe're a purpose-driven organization with a passion for reuse and sustainability. As one of the largest for-profit thrift operators in North America, we're dedicated to reducing waste and promoting a circular economy.What We OfferWe're committed to creating a positive impact on our communities and the environment. Our employees are...

  • Customer Experience Ambassador

    4 days ago

    Oakville, Ontario, Canada Sonova Full time

    At Connect Hearing Canada, we are seeking a skilled Customer Care Representative to join our team. As a key member of our clinic staff, you will be responsible for providing exceptional customer service to our clients.Salary and BenefitsWe offer a competitive salary of $20 per hour based on full-time employment, as well as an extended health benefits package...

  • Customer Experience Team Lead

    4 weeks ago

    Oakville, Ontario, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Lead at Scotiabank, you will be responsible for overseeing our high-performing Retail Service teams. Our priority is to help customers achieve their financial goals, and we are looking for an enthusiastic and driven individual to lead and support our Customer Experience Associates.Key Responsibilities:Lead and manage...

  • Digital Customer Experience Strategist

    2 weeks ago

    Oakville, Ontario, Canada Aliaxis Full time

    About the RoleIPEX, a leading supplier of integrated thermoplastic piping systems in North America, is seeking an experienced Digital Customer Experience Strategist to join its team. This role will be based out of the Oakville, Ontario office and will report directly to the Director, Channel Marketing & Brand.Key ResponsibilitiesWebsite Optimization: Analyze...

  • Customer Experience Analyst

    4 weeks ago

    Oakville, Ontario, Canada FCT Full time

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at FCT. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key ResponsibilitiesSupport the development and implementation of our customer experience vision and strategyPartner with...

  • Customer Experience Specialist

    4 weeks ago

    Oakville, Ontario, Canada beBee Professionals Full time

    Customer Experience SpecialistbeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients. The successful candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. Key...

  • Retail Sales Manager

    4 weeks ago

    Oakville, Ontario, Canada A B Traders Ltd Full time

    A B Traders Ltd is seeking a Retail Sales Manager to join our team. The successful candidate will be responsible for managing sales and customer service teams, ensuring excellent customer experience, and driving sales growth.Key Responsibilities:Manage sales and customer service teams to achieve sales targets and provide exceptional customer service.Develop...

  • Customer Experience Consultant

    2 days ago

    Oakville, Ontario, Canada BMO Full time

    About the Role:We are seeking a highly skilled Customer Experience Consultant to join our team at BMO. In this role, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless experience.Key Responsibilities:Collaborate with internal stakeholders to identify opportunities for improving the customer...

  • Customer Experience Representative

    4 weeks ago

    Oakville, Ontario, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a Customer Experience Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences in our stores. Your passion for technology and ability to connect with people will make you a great fit for this role.Key Responsibilities:Enhance the...