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Program Lead, Volunteer Engagement Specialist

1 month ago

Edmonton, Alberta, Canada United Way of the Alberta Capital Region Full time

As a key member of our Customer Care team, you will play a vital role in leading strategic volunteer engagement initiatives that elevate the volunteer experience for our current volunteers and attract new ones. Your responsibilities will include managing and coordinating United Way's Poverty Simulations, supporting the growth of United Way's Cabinets through event planning, communications, recruitment strategies, and volunteer onboarding and offboarding. You will also deliver the Mentoring for Success program, recruit and coordinate volunteers for various volunteer-led United Way activities, and seek opportunities to highlight United Way's volunteer engagement activities, support organizational recruitment priorities, and enhance brand awareness through local community events and volunteer fairs.

About the role:

  • Collaborate with Product and Marketing teams to oversee volunteer management and event coordination of volunteer-led community/public events.
  • Pursue opportunities to highlight and showcase United Way's volunteer engagement offerings and coordinate efforts for participation in local community volunteer events and fairs to support recruitment strategies, organizational needs, and increase brand awareness.
  • Support the Program Manager, Volunteer Engagement in exploring partnership opportunities to increase brand awareness, visibility, and community support.
  • Lead the volunteer lifecycle for cabinet members, including onboarding, supporting, and offboarding.
  • Organize and deliver all aspects of the Mentoring for Success program for Sponsored Campaign Representatives (SCRs), including recruiting mentors, sourcing and securing consultants/facilitators to deliver workshops, program scheduling and logistics, preparing/creating supporting materials, on-going and final program evaluation, and planning the final wrap session event.
  • Coordinate and lead volunteers for Poverty Simulation events.
  • Facilitate Cabinet engagement through key functions, including communications, engagement events planning, and support, recognition, and meetings support & hosting and projects related to cabinet strategic plan deliverables.
  • Support administrative functions for annual Cabinet recruitment strategies.
  • Update cabinet role profiles and terms of reference annually.
  • Maintain and troubleshoot the Cabinet Portal (SharePoint site).
  • Provide support to Women United, GenNEXT, and ReUnited Cabinets by assisting associated staff partners with Cabinet operations.

    About you:

    You are a skilled relationship builder who thrives in developing engaging relationships through trust, teamwork, and communication. You enjoy keeping things organized and have experience managing multiple projects.

    You enjoy problem-solving and are comfortable gathering, analyzing, and interpreting and utilizing all kinds of information in decision-making. You are known for demonstrating accountability and striving for an excellent customer experience.

    You have a knowledge of MS Office and databases (we use Salesforce) and are comfortable in a digitally focused environment.

    Your background includes a post-secondary degree or diploma in Business, Social Sciences, Humanities or related field plus a minimum of two (2) years to three (3) years of related experience. Equivalent combinations of education and experience will be considered.

    A valid driver's license and vehicle are required as some travel will be involved within Edmonton and the surrounding area. Availability to work on some occasional evenings or early morning is required.

    The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.

    You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioral integrity.

    You see yourself in our Values. We value and operate with a commitment to:

    • Creating solutions.
    • Continuous learning.
    • Being courageous in our work.
    • Capturing our customers' hearts and minds.
    • Being insights-driven and utilizing real data.
    • Applying a lens of equity and inclusion to all that we do.

    Why work with us?

    We change lives by engaging passionate changemakers, investing in effective programs and services, and working in partnership with the system of agencies to create long-term solutions. Together, we can ensure that no one in our community is left behind.

    We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.

    We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.

    Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:

    • Compressed work week (January – August)
    • Flexible hours / Hybrid work environment
    • Professional Coaching
    • LinkedIn Learning
    • Extended Health & Dental
    • Health Spending Account & Wellness Spending Account
    • Employee & Family Assistance Program
    • People Connect (virtual psychological support)
    • RRSP matching
    • 12 days of Personal Illness and Family Responsibility Leave
    • 4 weeks vacation
    • The starting salary range for this role is $48,880 -$61,100

    *(Starting salary based on experience and budgetary considerations)

    All Benefits are subject to applicable eligibility requirements.