Office Manager

6 days ago

Burlington, Ontario, Canada Rose Monachino - Desjardins Insurance Agent Full time
Job Summary

We are seeking a highly motivated and organized Office Manager to join our team at Rose Monachino - Desjardins Insurance Agent. As a key member of our team, you will be responsible for providing exceptional customer service, developing leads, and supporting the growth of our insurance business.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Lead Development: Develop leads, schedule appointments, identify customer needs, and market appropriate insurance products and services.
  • Marketing Support: Work with the agent to establish and meet marketing goals, presenting insurance products and services to potential customers.
  • Office Operations: Ensure the smooth, efficient, and organized operation of the office, including managing administrative tasks and supporting the agent in their daily activities.
Requirements
  • Sales Experience: Previous sales experience, preferably in outside sales, inside sales, retail sales, or telemarketing.
  • Customer Satisfaction: A successful track record of customer satisfaction, taking initiative to meet and exceed customer expectations.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Communication Skills: Excellent written, verbal, and listening communication skills.
  • Problem-Solving: Proactive in problem-solving, with the ability to think critically and make sound decisions.
  • Customer Focus: Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Multi-Tasking: Ability to multi-task, prioritizing tasks and managing multiple projects simultaneously.
  • OTL/RIBO Licence: OTL/RIBO licence required or in the process of obtaining.
  • Life License: Life license not required but an asset.
Perks and Benefits
  • Flexible Work Arrangements: 4 days in-person work week after probationary period (90 days) is completed, with flexible working arrangements for qualified candidates.
  • PAID VACATION: Paid vacation time.
  • RSP MATCH: RSP matching program.
  • Medical and Dental Benefits: Standard medical and dental benefits available to all employees.
  • Salary Range: $60,000 plus bonus.

We encourage all candidates, regardless of license designation, to apply for this exciting opportunity to join our team at Rose Monachino - Desjardins Insurance Agent.

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