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Post Office Manager

2 months ago


Burlington, Ontario, Canada Shoppers Drug Mart Pharmaprix Full time
Job Summary

We are seeking a highly skilled and experienced Post Office Manager to join our team at Shoppers Drug Mart / Pharmaprix. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our postal services.

Key Responsibilities
  • Leadership and Team Management
    • Lead by example and ensure that Post Office staff demonstrate our company values
    • Interview and recommend final candidates for hiring
    • Ensure Post Office cashiers comply with all store standards
  • Training and Development
    • Train employees in job functions and provide ongoing coaching and instructions
    • Assist with completing performance reviews of Post Office cashier staff in conjunction with the FSM
  • Customer Service
    • Ensure exceptional customer service is provided beyond expectation
    • Ensure employees present a proper image to the public in accordance with our uniform policy
  • Loss Prevention
    • Ensure all loss prevention systems and procedures are performed according to standards
    • Ensure procedures regarding parcel checks are adhered to
Requirements
  • Experience
    • Experience with retail and cash handling
    • Superior interpersonal skills
    • Efficient time management ability
    • Strong verbal and written communication skills
    • Effective organization and planning skills
    • Commitment to providing exceptional customer service
  • Qualifications
    • Planning, Judgement and Decision Making
    • Independent thinking and decision making when dealing with issues related to customer requests
    • Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
    • This position requires the ability to act upon tasks and goals outlined by management
  • Working Conditions
    • Ability to work flexible shifts which may include nights and weekends
Why Work with Us?

As an Associate-Owner in the Shoppers Drug Mart network, you will have the opportunity to work for a local business owner while having the support of a national brand. You will benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through our Academy.

We believe in creating a diverse and inclusive work environment that reflects the communities we serve. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.