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Post Office Manager
2 months ago
We are seeking a highly skilled and experienced Post Office Manager to join our team at Shoppers Drug Mart / Pharmaprix. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our postal services.
Key Responsibilities- Leadership and Team Management
- Lead by example and ensure that Post Office staff demonstrate our company values
- Interview and recommend final candidates for hiring
- Ensure Post Office cashiers comply with all store standards
- Training and Development
- Train employees in job functions and provide ongoing coaching and instructions
- Assist with completing performance reviews of Post Office cashier staff in conjunction with the FSM
- Customer Service
- Ensure exceptional customer service is provided beyond expectation
- Ensure employees present a proper image to the public in accordance with our uniform policy
- Loss Prevention
- Ensure all loss prevention systems and procedures are performed according to standards
- Ensure procedures regarding parcel checks are adhered to
- Experience
- Experience with retail and cash handling
- Superior interpersonal skills
- Efficient time management ability
- Strong verbal and written communication skills
- Effective organization and planning skills
- Commitment to providing exceptional customer service
- Qualifications
- Planning, Judgement and Decision Making
- Independent thinking and decision making when dealing with issues related to customer requests
- Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
- This position requires the ability to act upon tasks and goals outlined by management
- Working Conditions
- Ability to work flexible shifts which may include nights and weekends
As an Associate-Owner in the Shoppers Drug Mart network, you will have the opportunity to work for a local business owner while having the support of a national brand. You will benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through our Academy.
We believe in creating a diverse and inclusive work environment that reflects the communities we serve. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.