IT Support Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Hyundai Canada. As a key member of our IT department, you will provide technical support and maintenance for our IT systems, including software and hardware, to both internal and external customers.
Key Responsibilities
- Provide technical support and maintenance for IT systems, including software and hardware.
- Triage support requests and ensure all service level agreements are met.
- Deploy desktops and peripherals.
- Troubleshoot hardware and software malfunctions at the desktop level and occasionally at the network and server level.
- Perform moves, adds, and changes of computer equipment.
- Provide user support on business applications.
- Provide end-user support on business communications and all communication systems.
- Perform other duties as required.
Requirements
- Completion of a relevant secondary school diploma and college diploma or an equivalent combination of experience and education.
- 2-5 years of relevant experience in a similar function, with automotive experience being desirable.
- Bilingualism required: English and French.
- Knowledge of desktop security best practices.
- Knowledge of ITIL best practices and the Service Desk role in the ITIL framework.
- Experience with MS Windows, network services, and desktop management tools.
- Highly developed skills in customer service.
What We Offer
- Award-winning work culture.
- Health benefits start day one.
- Vehicle leasing program.
- Flexible start times and hybrid working environment.
- RRSP matching.
- Maternity and parental leave top-up.
- Career development and mentoring program.
- Tuition reimbursement support.
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