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Customer Service Representative

2 months ago

Calgary, Alberta, Canada Direct Energy Full time

**Job Summary**

We are seeking a highly skilled and dedicated Customer Service Representative to join our Direct Energy team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences while providing sales support for our power and gas products.

Main Responsibilities:

  • Collect and verify customer information to ensure accurate deal structure.
  • Ensure timely and accurate processing of customer contracts and proposals.
  • Act as a liaison between sales originators, customers, and operations departments to resolve customer issues.
  • Provide expert guidance on CRM and pricing systems to support sales and customer service teams.
  • Maintain knowledge of commodity and solutions products, contract terms, and conditions.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • 2+ years of experience in sales, marketing, or customer service.
  • Knowledge of utility rules and requirements for retail energy suppliers.
  • Excellent analytical and problem-solving skills required.

Benefits:

  • Opportunity to work with a leading energy company.
  • Competitive salary and benefits package.
  • Professional development and growth opportunities.