Strategic Business Analyst
1 month ago
As a Senior Business Analyst at Company 1 - The Manufacturers Life Insurance Company, you will be responsible for leading initiatives that implement and enhance new technologies across Canadian Segment teams. Your dynamic team will work on projects involving system implementation, data analysis, and business process improvement.
Key Responsibilities:
- Develop and implement performance measurement frameworks.
- Perform business analysis of functional requirements to identify information, procedures, and decision flows.
- Produce quality documents including business processes and controls, feasibility, and impact analysis.
- Lead effective meetings to understand business drivers, rationalize existing processes, present findings, and facilitate decision making.
- Critically evaluate information gathered from various sources and reconcile concerns, communicate information to collaborators.
- Define and analyze operational problems, identify risks, and recommend options based on data-driven assessments.
- Assess impacts of system/process changes to upstream and downstream processes.
- Build and deliver concise and effective presentations to communicate and clarify ideas to diverse audiences.
- Support ad-hoc analysis to determine root cause of issues and resolve issues in a timely manner.
- Work closely with our IT partners through the analysis, development, testing & implementation phases.
- Measure the success of changes implemented through key performance indicators (KPIs) and user feedback.
- Provide coaching and development support for associate and intermediate business analysts.
- Look for ways to improve/ streamline the way we work and how we service our customers and partners.
Requirements:
- 5+ years of experience in business analysis, business system analysis, technical analyst roles.
- Experience working with Salesforce Service Cloud is required.
- Experience with a Contact Centre or Operations team preferred.
- Strong problem-solving, organizational, and analytical skills.
- Able to quickly learn complex concepts, processes, systems, and technologies via self-directed investigation.
About Us:
Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
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