Senior Specialist, Project Planning and Controls
2 days ago
We are seeking a highly skilled Senior Specialist, Project Planning and Controls to join our team at Sandvik. As a key member of our global support team, you will be responsible for providing technical expertise and support to our clients.
Key Responsibilities- Perform 1st, 2nd, and 3rd-line problem analysis of client systems remotely or onsite with a high degree of customer satisfaction.
- Verify software installations, system and reporting data, and configurations, and integrity of the overall solution.
- Provide SME-level training to Sales Area Applications Specialists, system power users, and management teams.
- Verify site audit reports, understand context, communicate impacts to various stakeholders, including sales, services, and clients.
- Present key deployment/support findings/outcomes and make suggestions for process improvements (internally) and operational improvements to key client stakeholders.
- Engage periodically with Newtrax R&D to scope, test, and validate emerging technology and system enhancements.
- Take responsibility for training junior members of the team, as well as Sales Area Applications Specialists.
- Meet regularly with the sales team to review project opportunities and strategies.
- Provide work estimates for inclusion in customer quotes and proposals.
- Develop or review Applications project and product-based Deployment, Commissioning, and Training documentation.
- Follow the Safety First policy and ensure safety training certificates are kept current.
- Be an ambassador for Sandvik/Newtrax culture by ensuring the workplace maintains a positive, high-performance attitude.
- Undergraduate Degree (electrical engineering, computer engineering, computer science, mechanical engineering, mining engineering, or industrial engineering)
- Senior client-based IT and business-level collaboration
- Technical, Business, and Operational Requirements Analysis
- Solution testing
- Client support or application roles related to Mining production Control, Communication, Mining Planning, Maintenance Management, Mine Management, and Automation
- The opportunity to make an impact on our business performance
- Ongoing development and training
- An excellent comprehensive compensation package, including a RRSP with matching, competitive health, dental, life, and disability benefits
- We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day
- We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career
All qualified persons are encouraged to apply at the Application Specialist - Newtrax Global Support position, requisition # R0069736; however, Canadians and permanent residents of Canada will be given priority.
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