Strategic Operations Leader for Global Enterprise Software
1 week ago
Stonewood Group Inc. is a leading enterprise software solutions company serving clients globally, publicly traded and located in the Greater Toronto Area.
Job SummaryWe are seeking an experienced Strategic Operations Leader to join our team as Vice President of Operations. In this role, you will be responsible for the successful deployment, support, and management of all product and service offerings.
Key Responsibilities- Providing exceptional customer support and building long-term relationships with enterprise clients
- Managing the company's SaaS offering across cloud service providers globally
- Developing the skills, capabilities, responsiveness, and effectiveness of the firm's customer support and technical services organizations
- Helping customers utilize the company's products and services to achieve their goals
- Continuously seeking new support offerings to provide increased value to clients while driving revenue growth
- Ensuring project delivery meets time, cost, and quality expectations
- Building, training, managing, and motivating a top-rated global services organization
- Refining project management practices to reduce implementation times and enhance customer satisfaction
The following competencies define the role of Strategic Operations Leader:
- Planning & Objective Setting: systematic approach to work, realistic time scales, and built-in checkpoints
- Problem Solving: drawing parallels across situations, improving upon past performance, and quickly following up on customer contacts
- Role Expertise: demonstrating critical technical or professional knowledge/skills related to the role
- People Management: establishing clear priorities, adapting management style, and achieving optimum results
The following indicates specific academic and functional experience/qualifications important to the successful achievement of the identified responsibilities and performance deliverables:
- Executive-level product deployment, maintenance, and support management experience in the software industry
- Contact center technology experience preferred
- Experience integrating acquisitions
- Proven track-record of leading organizations transition from 'on-prem' model to cloud-based SaaS model
- 15+ years of experience in the software or technology sector, leading teams of 100+ professionals
- Solid experience managing a P&L of a service and support organization
- Passion for customer service, building processes, and developing an organization that exceeds customer expectations
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