Global Operations Leader

1 month ago

Old Toronto, Canada Scotiabank Full time

Position: Vice President, Chief Operations Officer - Global Operations

Purpose: To lead and oversee global operations, ensuring business strategies, plans, and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures.

  • Drive a customer-focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
  • Build and nurture strategic relationships with function executives and maintain cross-functional lines of communication with key stakeholders within Global Operations and at All Bank level.
  • Ensure transformational initiatives are aligned with the corporate and business strategy and enable the achievement of strategic priorities.
  • Lead strategic leadership to drive collaboration cross-functionally across the business, corporate function, and key stakeholders to oversee the design, execution, delivery, ongoing monitoring of productivity programs and initiatives.
  • Oversee the design, execution, delivery, and ongoing monitoring of strategic programs and initiatives at both the GO and All Bank level.
  • Program Governance - ensuring business strategies, plans, and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures.
  • Integrate strategy-focused concepts and principles to execute, manage change, and realize results.

Analytics and Performance:

  • Proactively drive data-based decision making across Operations globally by making analytical recommendations based on operational/financial/customer data and benchmarks.
  • Leverage advanced analytics techniques to improve customer experience and end-to-end business processes, such as predictive and prescriptive analytics.
  • Direct day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits.
  • Creates an environment in which teams pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, Code of Conduct, and Enterprise-Wide Risk Management Framework.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours.

Education & Experience:

  • University degree in Finance, Business, Economics, Engineering, or related discipline - MBA preferred with minimum of 10-15 years' experience in financial services operations.
  • Thought leader with demonstrated experience driving transformation for operations teams across multiple geographies.
  • Solid knowledge of project management techniques, M&A, and Integration processes.
  • In-depth understanding of the Bank's operations and controls, including knowledge of organization and infrastructure.
  • Strong public speaking skills with past experience in preparing and presenting to senior management.
  • Experience managing multi-dimensional projects from concept to completion in cross-cultural environments.
  • Excellent relationship building and negotiation skills to build and maintain strong supportive relationships with stakeholders across the organization.
  • Strong planning, time management, and organizational skills; ability to multi-task across many projects simultaneously and meet tight deadlines.
  • Spanish speaking is considered an asset.

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