Lodging House Manager
4 days ago
We are seeking a highly skilled and experienced Lodging House Manager to join our team at JEMCORP Ltd. as a key member of our resort operations team.
Key Responsibilities- Develop and Implement Policies and Procedures
Develop and implement policies and procedures for daily operations, ensuring compliance with company standards and regulatory requirements.
Supervise StaffSupervise and manage a team of staff in various areas of responsibility, providing guidance and support to ensure excellent service delivery.
Negotiate with SuppliersNegotiate with suppliers for the provision of materials and supplies, ensuring the best possible value for the company.
Conduct Training SessionsConduct training sessions for staff to enhance their skills and knowledge, ensuring they are equipped to provide excellent service to clients.
Negotiate with ClientsNegotiate with clients for the use of facilities, ensuring mutually beneficial agreements.
Prepare Budgets and Monitor Revenues and ExpensesPrepare budgets and monitor revenues and expenses, ensuring the company's financial performance is optimized.
Prepare Marketing PlansPrepare marketing plans to promote the resort's services and products, increasing brand awareness and driving business growth.
Implement Marketing ActivitiesImplement marketing activities, including social media campaigns, events, and promotions, to engage with clients and promote the resort's services.
Arrange for and Oversee Maintenance ActivitiesArrange for and oversee maintenance activities, ensuring the resort's facilities and equipment are well-maintained and in good working order.
Enforce Policies and ProceduresEnforce policies and procedures, ensuring compliance with company standards and regulatory requirements.
Address Customers' Complaints or ConcernsAddress customers' complaints or concerns, providing excellent customer service and resolving issues promptly.
Assist Clients/Guests with Special NeedsAssist clients/guests with special needs, ensuring their requirements are met and they have an excellent experience.
Develop and Implement Business PlansDevelop and implement business plans, ensuring the company's strategic objectives are achieved.
Establish Work SchedulesEstablish work schedules, ensuring staff are allocated tasks and responsibilities effectively.
Manage EventsManage events, including conferences, weddings, and other functions, ensuring they are executed smoothly and to the client's satisfaction.
Organize and Maintain InventoryOrganize and maintain inventory, ensuring the resort's supplies and equipment are well-stocked and in good working order.
Requirements- Education
College/CEGEP or equivalent experience.
Experience2 years to less than 3 years of experience in a similar role.
Computer and Technology KnowledgeProficient in MS Word, Mac OS, Quick Books, Central Reservation System (CRS), MS Access, MS Excel, MS Office, MS Outlook, MS PowerPoint, and MS Windows.
Transportation/Travel InformationValid driver's license and ability to travel as required.
Work Conditions and Physical CapabilitiesAbility to work in a fast-paced environment, under pressure, and with tight deadlines.
Personal SuitabilityExcellent client focus, efficient interpersonal skills, excellent oral and written communication, flexibility, initiative, and team player.
Benefits- Health Benefits
Dental plan, health care plan, and vision care benefits.
Other BenefitsFree parking available, on-site housing options, and transportation provided by employer.
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